Office Support and Administration Apprentice

Summary

Are you a highly organised and proactive individual with a passion for ensuring operations run smoothly Oakley and Coward are seeking an Office Support and Administration Apprentice to join their team and play a vital role in supporting all departments.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Pay will be reviewed at intervals and upon successful completion of the apprenticeship course.

Training course

Business administrator (level 3)

Hours

Monday to Friday—9am -5pm with one hour for lunch.

37 hours a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To work as part of a team in assisting the Office Administrator Supervisor in providing administration services to the partners, members of staff and when appropriate, clients. To communicate clearly with partners, members of staff and clients whilst carrying out duties and responsibilities.

Responsible for Royal Mail functions across the business
To assist in the accurate administration of the deeds and wills
Register speedily on instructions from fee earners and maintain to the standard of the practice
To photocopy correspondence, forms, documentation etc, as when instructed to do so by the Office Administrator, Supervisor / Fee Earners / Secretaries whilst maintaining a high standard of accuracy
To assist in the retrieval and storage of the Section's folders from the archive store in an orderly manner

Reception Duties including the use of the practice's switchboard, client care responsibilities, and cover from 08.00 when required.

The above list is not intended to be exhaustive, and a large degree of flexibility is expected

You’ll develop your skills under the guidance of the Management Team, learning a variety of duties and supporting the whole business to continued growth. You’ll be taught and mentored by colleagues who have a great understanding of the job role, to achieve your full potential and share in the company’s success.

If you are committed and ready to take your first step into a real career with a fantastic, close-knit team, then please apply now! This apprenticeship and opportunity with us will be highly competitive, so do not miss your chance!

Where you'll work

This apprenticeship is available in these locations:

Unit K, The Point, Rotherham, S60 1BP
34-46 MOORGATE STREET, ROTHERHAM, S60 2HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RNN GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become a fully competent and successful administrator.

The Apprentice Standard you will be studying is Business Administration – Level 3.

Requirements

Essential qualifications

A Level in:

Maths & English (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Some knowledge of Microsoft
Ability to prioritise workload
Knowledge of DPA 2018
Friendly and Approachable
Be reliable and punctual

Other requirements

This is a successful business with a fantastic reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive team member.

About this company

Based in Rotherham we are proud of our South Yorkshire heritage which makes us friendly and approachable. As a medium sized business we are large enough to matter and small enough to care. We have Lawyers who are leaders in their field. Though rooted in Yorkshire we help individuals and business all over the UK. Our Lexcel and ISO accreditations show our commitment to client service, training and quality.

https://www.oxcow.co.uk/ (opens in new tab)

After this apprenticeship

Further and higher skill development within the business. A lifelong career with Owley & Coward.

Ask a question

The contact for this apprenticeship is:

RNN GROUP

lorraine

lorraine.savage@rnngroup.ac.uk

07713319356

The reference code for this apprenticeship is VAC1000328490.

Apply now

Closes in 23 days (Sunday 20 July 2025 at 11:59pm)

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