Customer Service/Receptionist Apprentice

Summary

Immediate start has arisen with an exciting opportunity for an receptionist apprentice to join our small but busy dental practice. The apprentice would need to be hard working, have a friendly nature about them, be confident, and be able to learn how to deal with patients in person and over the phone in a professional manner.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday, Tuesday, Thursday: 9.00am – 5.30pm Wednesday: 9.00 am - 8.00pm Friday: 8.00am – 12.30pm.

37 hours a week

Start date

Monday 11 August 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General everyday admin tasks.
Answering the phone internal and external.
Taking bookings and checking in and out for appointments.
Sending and receiving of emails,
Liaising with other parties.

Where you'll work

518 BURY ROAD
ROCHDALE
OL11 4DQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This is a work-based qualification with monthly college attendance.

Requirements

Essential qualifications

GCSE in:

GCSE English and Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

518 Dental we have a passionate team who strive to ensure we deliver the service you expect and deserve. Our patients have access to an array of NHS and private treatments ranging from routine care to advanced cosmetic treatments. 518 Dental help you to have the confidence that comes from having an attractive healthy smile. All members of our dental team are committed to continuing professional education and keeping up to date with all the latest developments in the dental world.

After this apprenticeship

On completion of your apprenticeship you may be offered a full time position.

Ask a question

The contact for this apprenticeship is: