Travel Consultant Apprentice
BEST DESTINATIONS LIMITED
Accrington, Blackburn
Closes in 16 days (Monday 14 July 2025 at 11:59pm)
Posted on 26 June 2025
Contents
Summary
An apprenticeship includes regular training with a training organisation. At least 6 hours per week will be spent training or studying.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Travel consultant (level 3)
- Hours
-
Opening Hours: Monday - Friday - 09:30-16:30. Saturday 09:00-13:30. Closed on Sunday. Shifts TBC.
37 hours a week
- Start date
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Friday 1 August 2025
- Duration
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1 year 2 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
· Delivering a bespoke customer experience to our customers
· Meeting and greeting customers in person, over the telephone and social media
· Taking and answering customer questions and queries
· Selling products and service to meet customer needs and enhance their travel experience
· Administration
· Marketing instore and on social media
· Assisting with customer events
· Team meetings and on the job and off training
Where you'll work
This apprenticeship is available in these locations:
- 30 Blackburn Road, Accrington, BB5 1HD
- 28 Queen Street, Great Harwood, Blackburn, BB6 7QQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ROCHDALE TRAINING ASSOCIATION LIMITED
Your training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
Level 3 Travel Consultant Apprenticeship Standard:
- A fully embedded induction programme delivered by the employer and training provider
- Allocation of a training provider coach/tutor who will visit you in the workplace on a regular basis
- Off-the-job education, training and online learning provided by the provider at one of our training centres or at the employer’s premises
- On-the-job training delivered by the employer
- Quarterly formal progress review meetings with the providers' coach/tutor and employer
More training information
- The Learning Journey – this incorporates the skills, knowledge and behaviours that are essential to the role, employer, and industry
- It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and, where necessary, any additional support to the apprentice
- Specific technical knowledge and skills training is provided by the employer
- During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment
- The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge, and behaviours to be able to complete their end-point assessment
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4 or above)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Patience
- Motivated
- Friendly
- Enthusiastic
About this company
Our personal, local service sets us apart from the rest. With over 30 years experience in the industry, we offer our customers a level of service you just won’t get on the internet. We have access to thousands of accommodation suppliers, airlines, tour operators, cruise lines and more. With all of this at our fingertips we can find our customers the best possible holidays to suit their needs. With full financial ATOL protection as a member of the Global Travel Group, we have unrivalled access to live systems covering everything from weekend breaks to that once in a lifetime trip to celebrate a special occasion.
After this apprenticeship
To become a valued member of the Best Destinations team.
Ask a question
The contact for this apprenticeship is:
BEST DESTINATIONS LIMITED
Andrea Fielding
afielding@rochdaletraining.co.uk
07936808138
The reference code for this apprenticeship is VAC1000328420.
Apply now
Closes in 16 days (Monday 14 July 2025 at 11:59pm)
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