People Development Apprentice
Tendring District Council
Essex (CO15 1SE)
Closes in 13 days (Thursday 10 July 2025 at 11:59pm)
Posted on 26 June 2025
Contents
Summary
An Apprenticeship opportunity in the dynamic People Development Team for someone looking to achieve their full potential whilst gaining a Level 2 qualification.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Thursday, 08:45 - 17:15 and Friday, 08:45 - 16:45
37 hours a week
- Start date
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Friday 1 August 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- You will play a critical role to provide administrative support to the Council’s People Development team and assist with the co-ordination of corporate training and associated tasks and processes
- Your efforts will contribute to, and influence, improved performance in the workplace at an individual, team and organisational level
The People Development team offers a supportive and dynamic environment for someone looking to achieve their full potential whilst also gaining a formal qualification. - Ensure that training agreements and records are filed accurately and undertaken on a daily basis
- Produce accurate records and documents including emails and letters. Maintain documents within Teams channels, ensuring sensitive and confidential information is handled in compliance with the Council’s procedures
- Support the administration of the training budget, in liaison with the People Development Manager
- Support the People Development Assistant in undertaking structure updates and career grade schemes
- Monitoring & maintenance of People Development inbox enquiries
- Support the evaluate and effectiveness of courses and training programmes undertaken internally and externally, and record findings
- Support and maintain effective systems including relevant areas of iTrent
- Manage resources for events and ongoing training activities e.g., stationery, venues, refreshments and IT equipment
- Support the People Development Assistant with the maintenance of the corporate job evaluation database and associated records
- Administrative system support for Skill gate and iHasco
- Working with Career Track to support the apprenticeship programme, as required
- To support the People Development Manager with any relevant projects and initiatives
- Understand relevant laws and regulations that apply to their role including data protection, health & safety, compliance etc.
- To contribute to high quality management standards and best practice across the service, reflecting the values of the Council
- Ensuring that time is managed effectively to achieve Customer Service Practitioner Apprenticeship Standard
- Any other duties as required by the People Directorate
Where you'll work
Town Hall
Station Road
Clacton-on-Sea
Essex
CO15 1SE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TENDRING DISTRICT COUNCIL
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2 Apprenticeship Standard
Requirements
Desirable qualifications
GCSE in:
Maths and English (grade Grade 4)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
About this company
Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.
https://www.tendringdc.gov.uk/ (opens in new tab)
Company benefits
Pension Scheme and Discounted. Gym Membership.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Career progression will be dependent on vacancies becoming available within the team or wider organisation
- Internal employees can apply for roles as and when they are advertised
Ask a question
The contact for this apprenticeship is:
Tendring District Council
People Development Team
peopledevelopment@tendringdc.gov.uk
01255 686297
The reference code for this apprenticeship is VAC1000328403.
Apply now
Closes in 13 days (Thursday 10 July 2025 at 11:59pm)
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