Programme Administrator Apprentice - Hybrid Working

Lifetime Training Group Apprentice - Bristol - Head Office Site

Clifton Heights (BS8 1EJ)

Closes in 27 days (Thursday 24 July 2025)

Posted on 26 June 2025

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Summary

Kickstart your career with us! Join as an Apprentice Programme Administrator and play a key role in supporting the smooth running of our academy programmes, shaping the future of learning.

Wage

£24,603 a year

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Training course
Business administrator (level 3)
Hours
Monday-Friday, exact shifts to be confirmed.

37 hours 30 minutes a week

Start date

Thursday 31 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsible for the smooth and effective day to day running of Lifetime's Academy programmes, ensuring all clients and learners receive an outstanding experience. You will be the key point of contact for all learners, building trusted relationships with programme delegates, Coaches and clients.

What will you be doing?

  • Managing course bookings and provide course delegates with all relevant pre- and post-course materials
  • Maintaining accurate learners' records on the CRM system
  • Liaising with clients, learners, facilitators and Coaches regarding event details, ensuring the accurate capture of information on databases
  • Managing event logistics and ensure end-to-end process delivers a quality experience to the client
  • Organising all resources, venues and financial administration in relation to the programme
  • Proactively manage programme issues, working collaboratively to resolve them or escalating when needed
  • Working with the operational teams to ensure the programme is supported at site level and all available products are understood and utilised where appropriate
  • Responsible for ensuring the client's needs are always met through the operational team's delivery of tailored high-quality training and excellent customer service
  • Supporting programme performance by identifying opportunities to improve efficiency, client retention and value
  • Ensuring the retention of all client contracts and compliance to service level agreements
  • Maintaining excellent relationships and service to ensure all clients' needs are met through effective partnership management
  • Managing and developing client, stakeholder and partner relationships including key stakeholders in each operational/divisional area of the business
  • Ensuring accurate and timely internal reporting with analysis to improve contract performance
  • Maximising commercial and other income to increase profitability

Giving back to you:

  • 25 days holiday rising with service and your birthday off
  • Holiday purchase scheme for those life changing trips and moments
  • Long service reward and recognition
  • Enhanced pension
  • Flexible working within our core hours
  • Enhanced sick pay
  • Enhance Maternity/Shared Paternal and Adoption packages leave

As a Programme Administrator Apprentice at Lifetime Training, you will be working towards the Business Administrator Level 3 apprenticeship, alongside your daily roles and responsibilities.

As a group, we're committed to broadening the equity, diversity, and inclusion of our workforce and creating a sense of belonging for all. In this way we will better represent those who learn with us and our partners to greater understand and fulfil their needs.

By listening to our emerging diverse workforce, we will agree future goals and priorities as a community. This in turn will help secure a sustainable future for the Group, benefiting not just us but also our partners and those who learn with us.

Where you'll work

Clifton Heights
BS8 1EJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • Business Administrator Apprenticeship Level 3 Apprenticeship Standard 
  • Functional Skills in maths and English

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Team Working
  • Organisation Skills

Other requirements

The key dates provided should be used as a guide only, if the position is filled, the vacancy will be taken down.

About this company

Lifetime is one of the UK's largest training providers, delivering innovative learning strategies through industry-experienced trainers, curriculum experts and leading-edge technology. Lifetime is part of the Lifetime Group, which includes Skilltech Solutions and Innovate Awarding. We collaborate to shape the future of the sectors we partner with. From delivering pioneering learning and apprenticeships, to shaping technology, to delivering innovative assessment, we believe that everyone shoul

After this apprenticeship

  • Ongoing training and development

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC1000328400.

Apply now

Closes in 27 days (Thursday 24 July 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.