Apprentice HR (Human Resources) Support Officer

Summary

This is a fantastic opportunity for a mature, hardworking and reliable apprentice to join us as an entry level HR support officer to join our growing team, both office and client based. We will help you to grow and learn within the business. You will need to be and be keen to learn whilst working towards a Level 3 HR qualification.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

HR support (level 3)

Hours

Monday to Friday, 8.30am - 4.30pm (30 mins lunch).

37 hours 30 minutes a week

Start date

Monday 11 August 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The purpose of the role is to provide comprehensive administration and support to the HR team and to help us achieve our aims and objectives.

To provide up to date, timely and accurate administrative services to our clients and to undertake specific HR administration and HR consultancy project work under the direction of the Client Relationship Manager.

Provide an administrative support service for the HR Team.
Providing HR admin support service for our client base
Liaising with the relevant contact person(s) at the client base
Ensure all DBS checks are processed appropriately
Supporting internal project work and admin
Assist with training administration – producing delegate packs,
booking delegates onto courses.
Ensure the telephone is answered promptly and in accordance
with the company policy.
Using own initiative to assist the client.
To support the administration of the investigation service to
clients.
Undertake ad hoc administrative project work to support the
growth of the business.
To carry out research and draft HR blogs.

Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and Confidentiality.

Where you'll work

Cedar Court Office Park
Denby Dale Road
Wakefield
WF4 3FU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

As a Level 3 HR Support apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 HR Support apprenticeship standard
Functional Skills in maths and English if required and not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE in:

maths & English (grade 5/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

Ensure you can travel to the workplace on a daily basis. The position may close early if the right applicant is found, so apply early.

About this company

At SAMpeople, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology.Helping over 1,800 schools and trusts hire,manage and support their most important asset with clarity and confidence every day.Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and Edu HR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011! You will be working with a variety of people, with different experiences and skills. However, we are also parents, dog owners, gig goers,cyclists, gym bunnies, festival goers and yoga enthusiasts. Our team song Is 'Don't Stop Believing'. Come and join the fun! We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.

https://www.feps.co.uk/ (opens in new tab)

Company benefits

Free Barista coffee and hot drinks • Free fresh fruit and healthy snacks • Company events • A modern office with access to free parking • Access to a BUPA Cashback scheme, following successful completion of probation • Employee assistance programme

After this apprenticeship

Development and progression; your remit will grow as
fast as you do, and we want to encourage professional
qualifications where there is the appetite for continued
learning.
Progression to a permanent position upon completion of
the apprenticeship for the right person.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC1000328291.

Apply now

Closes in 25 days (Tuesday 22 July 2025 at 11:59pm)

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