Apprentice Administrator - Aftercare Department
Esh Construction
Durham (DH6 5PF)
Closes in 12 days (Friday 11 July 2025 at 11:59pm)
Posted on 26 June 2025
Contents
Summary
We are seeking a detail-oriented & customer-focused individual to join our team as an Aftercare & Site Administrator. The role involves providing administrative support to the Aftercare team, managing site-related documentation, delivering high-quality aftercare services to customers, & ensuring timely & effective closure of all reported defects.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 8.30am - 5pm
40 hours a week
- Start date
-
Monday 4 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Accountabilities.
- Liaise and maintain effective communication with all Head Office departments and on-site teams
- Build and maintain effective client relationships daily
- Monitor client satisfaction rates and produce reports
- Ensure quality requirements are fulfilled by providing support to site teams, contractors and maintenance operatives
- Champion new methodology/services where appropriate
- Develop and implement training plans for self / maintenance and site teams
- Administration of computer systems
- Produce QR codes for the team
- Print manuals for the Aftercare and Site Teams
- It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility
General responsibilities:
- The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation
- To participate fully in the apprenticeship Gateway programme including the attendance at college one day a week
- To demonstrate Esh Values – we care about people – we do things the right way – we take responsibility – we are courteous – we work together
Where you'll work
Esh House
Bowburn North Industrial Estate
Bowburn
Durham
DH6 5PF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
EAST DURHAM COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The Business Administrator Level 3 will be delivered in the workplace by a visit from a college trainer coach once a month.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 / C and above)
- Maths (grade 4 / C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Patience
About this company
Esh Construction is the main trading arm of Esh Group, one of the region’s leading privately-owned construction, development, and property services businesses. Operating across the North of England we provide civil engineering, affordable housing, refurbishment, private housing and commercial build services to the private and public sector. Our steady growth to date is testament to our knowledgeable workforce who work collaboratively with our clients to deliver outstanding projects. We have an uncompromising focus on health, safety and quality, and promote a culture that empowers our workforce to be forward thinking and innovative. We are committed to eliminating carbon from our operations by 2040 and to be a ‘truly local’ contractor; supporting the communities and economies in the areas we work through our Queen’s Award winning ‘Constructing Local’ strategy.
After this apprenticeship
Upon successful completion of the apprenticeship there is a possibility of permanent employment and going on to complete further qualifications.
Ask a question
The contact for this apprenticeship is:
EAST DURHAM COLLEGE
Emma Norbury
emma.norbury@eastdurham.ac.uk
01915185587
The reference code for this apprenticeship is VAC1000328236.
Apply now
Closes in 12 days (Friday 11 July 2025 at 11:59pm)
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