Customer Support Apprentice

RICHARD KENDALL ESTATE AGENT LIMITED

WAKEFIELD (WF1 3AP)

Closes in 20 days (Friday 18 July 2025 at 11:59pm)

Posted on 26 June 2025

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Summary

Looking to start your career within the property industry?! Following the continued success of their apprenticeship programme, Richard Kendall Estate Agents are now looking to recruit a Customer Support Apprentice to deal with all aspects of the customer care process.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9.00am- 5.00pm

38 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • You will be dealing with customers by face-to-face interaction and via telephone, dealing with incoming queries
  • Arranging valuations and preparing valuation packs for the valuer for rental markets
  • Preparing marketing materials for properties and taking ownership for window display boards
  • Supporting the team with administration tasks

Where you'll work

66 NORTHGATE
WAKEFIELD
WF1 3AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NATIONAL BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Upon successful completion, you will achieve a Level 2 Customer Service Practitioner Apprenticeship Standard
  • Training will take place both in the workplace and on a day release basis

Day release will be once every 2 weeks and will take place at National Business College, based in the centre of Huddersfield.

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this company

Richard Kendall Estate Agents are a family run firm, specialising in property sales and lettings in Wakefield, Pontefract, Castleford, Horbury, Normanton and Ossett.

https://www.richardkendall.co.uk/ (opens in new tab)

After this apprenticeship

  • Progression onto a Level 3 Apprenticeship (Customer Service Specialist, Business Administrator) is a possibility following successful completion

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

Keely Carleton

keely@nationalbusinesscollege.co.uk

01484430433

The reference code for this apprenticeship is VAC1000328233.

Apply now

Closes in 20 days (Friday 18 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.