Receptionist Apprentice

Summary

Wellbeing Residential Ltd, established in 2005, is a care provider dedicated to delivering personalised care to older adults. They are currently seeking an Apprentice Business Administrator to support their administrative functions at their Manchester branch.

Wage

£10,075 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 09:00 - 17:30

25 hours a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties:

Managing the front desk and ensuring a smooth and welcoming experience for visitors, staff, professionals signing in/out while also maintaining a professional and efficient environment as being the first point of contact of the business
Maintaining a Clean and Organised Reception Area:
Ensuring the reception area is tidy, welcoming, and well-maintained
Handling incoming calls, screening them as needed, and transferring them to the appropriate person or department

Basic Clerical Duties:

Tasks like photocopying, scanning, and document management
Providing information
Answering inquiries about the organisation, providing directions, and assisting with general information requests
Schedule appointments/hold the diary/book taxi/transport & record
Provide general administrative support by organising files, archiving, handling correspondence/letters/parcels/deliveries/inventory of devices on site
Gather feedback/surveys from visitors, staff, professionals
Maintaining office supplies, processing mail ensuring they are swiftly responded to
Proficiency in using computers/excel/word
Must have a positive attitude, patience, and the ability to handle stressful situations professionally whilst representing the business successfully

Where you'll work

2 Moss Street
Manchester
M7 1NF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Completion of assignments
Professional discussions, reflective accounts and witness testimonies
Lead on a project to demonstrate knowledge, skills and behaviours

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Non judgemental
Organisation skills
Patience
Team working

Other requirements

How will you plan to get to work each day to ensure you arrive on time? What interests you in this role?

About this company

Wellbeing Residential Ltd is a care home company that has been providing personalized care for nearly two decades. They focus on delivering high standards of care to older people, ensuring their well-being through health, nutrition, physical activity, and social connections. They operate several care homes across the UK, including locations in Spalding, Salford, and Bourne1. Their services include long-term and short-term residential care, dementia care, palliative care, and support for individuals with physical disabilities and mental health needs.

After this apprenticeship

You will have chance to advance your career in a professional business environment

Ask a question

The contact for this apprenticeship is: