HearCare Assistant Apprentice

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Sunderland (SR1 3HP)

Closes in 17 days (Friday 18 July 2025 at 11:59pm)

Posted on 26 June 2025

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Summary

Hear Care Assistant is required. To provide our customers with the highest quality glazing service, ensuring an exceptional customer experience. You will receive thorough and continued training and development throughout your apprenticeship.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Saturday, 9.00am to 5.30pm, Sundays off and also a day off through the week if you worked a Saturday.

37 hours a week

Start date

Monday 21 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Stock takes and controls
  • Ordering of stock items: batteries, hearing aid accessories, and cleaning supplies
  • Ensure patient questionnaires are filled out
  • Communicating with G.P’s
  • File customer records on a regular basis
  • Manage internal diary admin reports – open and problem pathway, callbacks
  • Completing pre-appointment calls and reminder letters
  • Operation of till, credit card transactions
  • Covering Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)
  • Ensure the telephone is answered promptly and in the correct manner
  • Ensuring point-of-sale is current and well displayed, ensuring test room is always clean, neat and tidy and ready for the customers
  • Maintaining mandatory training modules on i-learn

Where you'll work

11 Athenaeum Street
Sunderland
SR1 3HP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COOL BLUE COLLEGE LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this company

We’ve been a family-run business for 40 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.

After this apprenticeship

  • Potential for full time employment on successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

COOL BLUE COLLEGE LTD

Rebecca

Rebecca.walker@coolbluecollege.com

The reference code for this apprenticeship is VAC1000328194.

Apply now

Closes in 17 days (Friday 18 July 2025 at 11:59pm)

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