F&B Team Member Apprenticeship

Summary

Launch your hospitality career with our Food and Beverage Team Member Apprenticeship! Work in a vibrant hotel environment, gain hands-on experience, and earn a recognised qualification all while getting paid.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course

Food and beverage team member (level 2)

Hours

This full-time position includes weekend shifts on a rotating basis. Exact shifts TBC.

30 hours a week

Start date

Monday 4 August 2025

Duration

1 year

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Greet guests
Take orders, and relay them to the kitchen staff, and then deliver the orders to the tables
Must be knowledgeable about the menu and able to answer customers' questions about ingredients, preparation, and food allergies

Where you'll work

17-25 Sloane Street
London
SW1X 9NU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PERFORMANCE LEARNING GROUP LTD

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

All of the training will be delivered to you within the workplace. You will have a trainer allocated to you who will see you once a calendar month. In between these training sessions, you will be expected to come away from your job role to focus on the activities assigned by the trainer.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Team working
Initiative
Patience
Physical fitness

About this company

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital’s most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.

http://Millenniumhotels.com (opens in new tab)

After this apprenticeship

Upon completion of the Food and beverage team member
Level 2 apprenticeship standard, you will be able to progress to a level 3 apprenticeship. A Hospitality Supervisor is a natural next step.

Ask a question

The contact for this apprenticeship is:

PERFORMANCE LEARNING GROUP LTD

Camilla Giorchino

camilla@plgrp.co.uk

07949505939

The reference code for this apprenticeship is VAC1000328168.

Apply now

Closes on Friday 1 August 2025

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