Room Attendant - Hospitality Team Member Apprenticeship – Find an apprenticeship

Summary

Begin your career in hospitality with our Room Attendant Apprenticeship! You'll earn while you learn, gaining valuable hands-on experience in a busy hotel setting. This is a great opportunity to build your skills, work as part of a friendly team, and take the first step towards a successful future in the industry.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course

Hospitality accommodation team member (level 2)

Hours

This full-time position includes weekend shifts on a rotating basis. Shifts to be confirmed.

30 hours a week

Start date

Monday 4 August 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Ensuring bedrooms are cleaned ready for our guests in a timely manner
Working as part of a team and assisting in various housekeeping tasks as required
Reporting any maintenance repairs to the Head Housekeeper
Providing the highest standard of customer service

Where you'll work

17-25 Sloane Street
London
SW1X 9NU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PERFORMANCE LEARNING GROUP LTD

Your training course

Hospitality accommodation team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
Identifies and acts on opportunities to increase sales and guest loyalty.
Tailors communication to meet guest needs and build rapport.
Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
Assists in the resolution of feedback, complaints, and issues.
Handles room keys and guest property, including lost property, in line with business procedures
Handles transactions and payments securely.
Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
Communicates within and between teams to ensure operational effectiveness and efficiency.
Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
Prepares and serves alcoholic and non-alcoholic beverages to business standards.
Uses on site specialist equipment and technology relevant to business correctly and efficiently.
Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
Handles and disposes of waste safely.
Manage stock across departments in line with local procedures relevant to own role.
Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
Uses feedback from managers and team to improve own performance and meet personal goals.
Attends team briefings and implements instructions, offering input or feedback where relevant within team.
Manages own time to ensure allocated tasks are completed.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows equity, diversity and inclusion legislation and principles.
Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
Identifies and acts on opportunities to increase sales and guest loyalty.
Tailors communication to meet guest needs and build rapport.
Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
Assists in the resolution of feedback, complaints, and issues.
Handles room keys and guest property, including lost property, in line with business procedures
Handles transactions and payments securely.
Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
Communicates within and between teams to ensure operational effectiveness and efficiency.
Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
Prepares and serves alcoholic and non-alcoholic beverages to business standards.
Uses on site specialist equipment and technology relevant to business correctly and efficiently.
Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
Handles and disposes of waste safely.
Manage stock across departments in line with local procedures relevant to own role.
Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
Uses feedback from managers and team to improve own performance and meet personal goals.
Attends team briefings and implements instructions, offering input or feedback where relevant within team.
Manages own time to ensure allocated tasks are completed.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows equity, diversity and inclusion legislation and principles.

Your training plan

Hospitality Accommodation Team Member Level 2 Apprenticeship Standard:

All of the training will be delivered to you within the workplace
You will have a trainer allocated to you who will see you once a calendar month
In between these training sessions, you will be expected to come away from your job role to focus on the activities assigned by the trainer

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Patience
Physical fitness

About this company

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital’s most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.

http://Millenniumhotels.com (opens in new tab)

After this apprenticeship

Upon completion of this standard you will be able to progress to a level 3 apprenticeship, Hospitality Supervisor is a natural next step

Ask a question

The contact for this apprenticeship is:

PERFORMANCE LEARNING GROUP LTD

Camilla Giorchino

camilla@plgrp.co.uk

07949505939

The reference code for this apprenticeship is VAC1000328166.

Apply now

Closes on Friday 1 August 2025

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Room Attendant - Hospitality Team Member Apprenticeship

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