Business Administrator Apprentice

Summary

Are you ready to kick-start your career in business administration while gaining a nationally recognised qualification? Join our dynamic Service Delivery team as a Business Administration Apprentice and become a key player in delivering exceptional customer service and operational support.

Wage

£18,000 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.00am - 4.30pm, with 1 hour lunch break.

37 hours 30 minutes a week

Start date

Monday 28 July 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Build a strong and positive relationship with customers, engineers and colleagues
Processing service reports
Arranging collections for customers
Invoice queries and resolution/escalation as required
Proactive follow-up of quotations raised for external repairs and PM contracts
System cleansing as required
Handling and logging of customer calls efficiently and by agreed procedure
To ensure all Customer Processes are followed and SLA are adhered to
Maintain and amend the Customer’s C4C database

Where you'll work

Kelburn Court
Birchwood
Warrington
WA3 6UT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprenticeship will be delivered by a blend of online and onsite meetings with the assessor every 4-6 weeks

Requirements

Essential qualifications

GCSE in:

English (grade A* - C / 9 - 4)
Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Passion for learning
Deliver great customer service
Excellent communication skills
Active listening skills
Patience & adaptability
Good attention to detail
Confident using IT packages
Good organisational skills
Can remain calm under pressure
Able to manage multiple tasks

About this company

Ever since our founding in 1945, we remain driven to make water more accessible and reliable, to reduce energy waste and increase efficiency. Discover the Foundation that owns us, the purpose and principles we live by, our leadership structure and take a journey through more than 75 years of history.

https://www.grundfos.com (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential for a career progression on successful completion of the Apprenticeship if the budget allows

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

07580 997408

The reference code for this apprenticeship is VAC1000328141.

Apply now

Closes in 23 days (Wednesday 23 July 2025 at 11:59pm)

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