Luggage Porter - Business Admin Apprenticeship
COPTHORNE HOTELS LIMITED
London (SW1X 9NU)
Closes on Friday 1 August 2025
Posted on 26 June 2025
Contents
Summary
Millennium Hotels is offering an exciting opportunity to kickstart your career in hospitality! As a Luggage Porter apprentice, you’ll be the first point of contact for guests, providing exceptional service while also gaining valuable business admin experience behind the scenes.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Business administrator (level 3)
- Hours
-
This full-time position includes weekend shifts on a rotating basis.
Shifts to be confirmed.
30 hours a week
- Start date
-
Monday 4 August 2025
- Duration
-
1 year
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Luggage porter's primary task is:
- To assist guests with their luggage, ensuring a smooth and efficient arrival and departure experience
- Handle luggage for check-in and check-out
- Assist the guests in case of room move
- Provide additional services like answering questions and offering directions
- Assisting with arranging taxis
- Working closely with reception, other departments to ensure smooth operations
Where you'll work
17-25 Sloane Street
London
SW1X 9NU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
PERFORMANCE LEARNING GROUP LTD
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- All of the training will be delivered to you within the workplace
- You will have a trainer allocated to you who will see you once a calendar month
- In between these training sessions, you will be expected to come away from your job role to focus on the activities assigned by the trainer
Requirements
Desirable qualifications
GCSE in:
Maths & English (grade 4)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Initiative
- Patience
- Physical fitness
About this company
The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital’s most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.
After this apprenticeship
- Upon completion of this standard you will be able to progress to a Level 4 apprenticeship
- There are many sector specific Level 4 apprenticeships available depending on your job role
Ask a question
The contact for this apprenticeship is:
PERFORMANCE LEARNING GROUP LTD
Camilla Giorchino
camilla@plgrp.co.uk
07949 505939
The reference code for this apprenticeship is VAC1000328080.
Apply now
Closes on Friday 1 August 2025
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