Business Administration Apprentice

Summary

We have an opportunity for a motivated individual to develop their career and qualifications within our Business Services Team. As an Apprentice you will have the opportunity to work across a range of Business areas, undertaking a variety of responsibilities which will be structured to support your learning.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday- Friday 9am- 5pm

37 hours 30 minutes a week

Start date

Friday 5 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Managing all reception duties, ensuring a welcoming and efficient front-of-house experience for all through phone, e-mail and face-to-face interactions
Proactively address and resolve temporary setbacks in an individual’s experience to maintain a high standard of customer service when connecting with Havencare
Analyse feedback to identify learning opportunities and provide timely solutions to improve satisfaction
Share insights with your team to preventfuture challenges and enhance service delivery
Managing event and meeting schedules, room reservations, and resource allocation
Adhering to standard operating procedures for all activities
Conducting fire safety checks, cleanliness inspections, and ensuring First Aid supplies are readily available
Performing checks between bookings to maintain high standards
Overseeing inventory and replenishing supplies and office materials as required
Maintaining compliance and accurate records in line with policies and regulations
Support the processing and distribution of staff reward and recognition vouchers
Supporting the co-ordination of ICT equipment and providing hardware and software support
Recording and processing of meeting minutes
Supporting the delivery of organisational projects
Supporting regular reviews to ensure quality and efficiency of business processes and services
Stepping into different responsibilities to cover for absences and adapt to changing priorities
Working collaboratively for the greater good of the population that we serve

Where you'll work

Havencare South West Ltd
10-12 Union Street
PLYMOUTH
PL1 2SR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will train onsite with their employer, learning direct knowledge and skills, with allocated time to complete assigment work
The apprentice will also have an assessor and reviews every 9-12 weeks, accompanied with some mandatory workshops

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C or Above)
Maths (grade 4/C or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

If your application is successful, any offer of employment will be subject to:  A satisfactory Enhanced DBS check and subsequent registration for the DBS Update Service. 2 acceptable / satisfactory references. Evidence of eligibility / right to work in the UK

About this company

Havencare is a registered charity and was established in 1987. “Havencare Plymouth” was formed to enable people with a learning disability to move from long-stay institutions (hospitals) to something much better. Back then, “something better” was often a residential service in the community nearer to their original home and families.

https://www.havencare.com (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of the Apprenticeship, you will hold a full level 3 Business Administrator qualification
If you are successful within your role, you may have the chance to develop within the organisation

Ask a question

The contact for this apprenticeship is:

Havencare Homes and Support Limited

Joanne Bristow

joanne.bristow@havencare.com

01752 251476

The reference code for this apprenticeship is VAC1000328078.

Apply now

Closes in 15 days (Friday 25 July 2025 at 11:59pm)

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