Business Administration Apprentice

Summary

A first point of contact providing a full receptionist service, greeting parents, visitors and staff, creating an efficient, polite and welcoming first impression. You will also undertake a range of other administrative tasks to support the administration team, wider school staff and resources team.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, Shifts to be confirmed.

37 hours a week

Start date

Monday 28 July 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Administrative Duties:

Ensure that the reception area is welcoming, tidy and project a professional image
Greet and welcome all visitors to the school including parents, students and staff, providing a helpful and proactive service always ensuring all enquiries are dealt with in an efficient, professional, friendly and caring manner ensuring the smooth running of reception
Acting as first point of contact for the school. Answer telephone queries in a polite, professional, friendly and caring manner
To include receiving and transferring calls, announcing callers, taking messages and ensuring that they are passed on via email
Receive visitors and deliveries/goods, and deal with any associated administration (security badges, signing delivery notes, informing staff of deliveries)
To arrange any hospitality requirements and meeting room facilities as and when directed
To contact parents / legal guardians regarding; truanting or excluded pupils; asking for the collection of sick pupils on the behalf of other staff
To work as an essential member of the Administration Team, taking responsibility for providing first class administration to support to the school
Ensuring all administration tasks are completed with accuracy and in a timely manner whilst maintaining an accurate and structured college filing system on and offline
Data entry and production of basic reports
To photocopy documents and materials as directed
To record and sign visitors and pupils in and out of the school Issue visitor passes where necessary
Telephone 999 for ambulance and/ or police attendance when requested in an emergency situation
Support maintenance of reprographics equipment
Using appropriate IT software packages for the production of school publications and documentation

Support for the School:

All staff in school will be expected to accept reasonable flexibility in working arrangements and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of raising pupil achievement and effective team working. This includes covering reception at times of high levels of activity, staff absence or lunch cover
Be aware of and comply with policies and procedures relating to child protection, health and safety, security, confidentiality and data protection. Reporting all concerns to the appropriate person
Contribute to the overall ethos/work/aims of the school
Participate in training, other learning activities and performance development as required
Attend and participate in meetings as required

Where you'll work

C/O Redhill School Junction Road
Stourbridge
West Midlands
DY8 1JX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NCG

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be required to attend classes at Kidderminster College one day a week to achieve the Level 3 Business Administrator Apprenticeship Standard qualification

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Problem solving skills
Friendly
Flexibility
Time-keeping
Listening skills
Computer literacy

Other requirements

The successful candidate will be subject to an enhanced DBS check.

About this company

Redhill School is a thriving and successful school where rich tradition and exciting innovation are encouraged in equal measure. We value each and everyone of our pupils and they are the very centre of all that we do. By recognising their unique needs and aspirations, providing equal opportunities and a caring environment, our pupils are able to flourish and achieve their best.

After this apprenticeship

Admin Assistant/ Receptionist

Ask a question

The contact for this apprenticeship is:

NCG

Bethany Wigham-Moule

bethany.wighammoule@kidderminster.ac.uk

01562 543528

The reference code for this apprenticeship is VAC1000328032.

Apply now

Closes in 25 days (Monday 21 July 2025 at 11:59pm)

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