IT Support Apprentice (Hampden Capital Plc)

Summary

To assist the IT team in providing technical support to users, maintaining IT systems, and learning the skills necessary to become a proficient IT professional. This role is ideal for someone looking to start their career in IT and gain experience in a supportive environment.

Wage

£25,000 a year

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Training course

Digital support technician (level 3)

Hours

Monday to Friday - 8:30AM – 4:30PM – to start then will be 9:00AM – 5:00PM later.

37 hours a week

Start date

Monday 11 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties and responsibilities in this role will consist of:

Assist in providing first-line support to users, resolving basic IT issues and escalating more complex problems to senior team members.
Log and manage support tickets using the helpdesk system, ensuring timely resolution of issues.
Help with the installation, maintenance, and support of IT hardware and software using remote tools and deskside support.
Assist in maintaining and updating IT documentation, including user guides and troubleshooting procedures.
Establish good working relationships with users and provide exceptional customer service.

Company Values:

Trust

Trust is the bedrock of every successful business relationship. That’s why we always act openly, ethically and in good faith, single-mindedly pursuing our clients’ best interests in order to earn their trust and confidence at every turn.

Excellence

We aim to lead the way in everything we do, and we hold ourselves to the highest possible standards in all areas. This is how we repeatedly deliver the exceptional performance and unparalleled service that satisfies each client.

Partnership

By working proactively with our clients, partners, the Lloyd’s market, and by keeping closely aligned with their changing needs, we will together ensure we deliver against their ambitions and look after what matters to them the most.

Progress

We will challenge ourselves daily to find new and better ways to add value. We will never stop exploring for big ideas and original approaches that will unlock responsible opportunities for our clients and for our business.

In addition to the duties listed, the jobholder is required to perform other reasonable duties (within the jobholders’ capabilities) assigned by line management.

Where you'll work

5th Floor 40 Gracechurch Street
London
EC3V 0BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Digital support technician (level 3)

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What you'll learn

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

· Helpdesk Operations and Functions

· Maintaining Digital Systems and Services

· Fundamentals of Digital Systems

· Administration of Digital Systems and Services

· Change Management

· Teamwork and Communications

· Introduction to System Security

· User and Stakeholder Training

· Working in Digital Support

· Data Operations and Security

· Pathways and Career Progression

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working
Microsoft Office
Written communication skills
Strong customer service skills
Logical approach
Eagerness to learn

About this company

Hampden is a leading provider of specialist insurance, investment and financial support services. It has grown to become the largest provider of Members' Agency services in the Lloyd's insurance market. Hampden is a family-owned group, focusing on the London market and international insurance and financial services sector. We manage in excess of £2.3 billion of client assets per year into the London market, making us the pre-eminent investor in the market. Its key areas of operation are in Lloyd's Members' Agency services, underwriting, insurance company administration, bespoke Run-Off insurance management, audit, tax and consultancy services.

Company benefits

• 10% Employer Pension • Private Medical Insurance. • Gym Subsidy. • Health Assessment. • Permanent Health Insurance. • Cycle to Work Scheme. • Season Ticket Loan. • Life Assurance. • 25 days per year (excluding bank holidays) which increases by one day per year to a maximum of 27.

After this apprenticeship

There is the potential for this role to become permanent after successfully completing the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Nathaniel Hamilton

NathanielHamilton@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000328021.

Apply now

Closes on Thursday 31 July 2025

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