Cake Shop Apprentice

Summary

A Cake Shop Apprentice role is available in a pretty cupcake café serving customers drinks & cakes, afternoon teas, ice cream & sweet treats galore. If you have great social skills, plenty of energy, can think on your feet, are kind and want to help customers have a wonderful experience when they visit us, then you could be perfect for this role.

Wage

£12,170.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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After 3 months holiday pay is added to each month's payslip as a percentage of hours worked. Tips from customers are for the staff, the apprentice will be the only staff member for weekdays so they will take all the tips.

Training course

Food and beverage team member (level 2)

Hours

Wednesday, Thursday, Friday, Sunday 9am-5.15pm.

31 hours a week

Start date

Wednesday 20 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Preparing the café for opening, setting up tables and chairs outside and cleaning tables
Taking orders, using the till, making hot and cold drinks, serving customers with their cakes and drinks
Unloading dishwasher, taking out the bins, and cleaning floors
Greet customers with warm, friendly chats and smooth professional service
Helping with the food prep, making sugar decorations for celebration cakes, making tiffin, flapjacks, cake pops, etc
Closing down the café, bringing in the tables & chairs, cleaning the coffee machines

Where you'll work

9 THE BROADWAY
ST IVES
PE27 5BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

Food and Beverage Team Member Level 2 Apprenticeship Standard
The successful applicant will gain experience and training
The apprentice would be assigned an assessor through the college, who would typically come out to visit in workplace to assess workplace competence
The knowledge side would be provided via an online portal VLE (Virtual Learning Environment), and assignments/ evidence of work/ portfolio would be checked via an online Smart Assessor
If required, GCSE resit will be embedded into the Apprenticeship

More training information

Online courses of Food Handling level 2,
Health & Safety in the workplace,
First Aid in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade 3/D)
Maths (grade 3/D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

If the cake making and wedding sugarcraft skills are of interest they could learn how to bake and decorate and become a cake maker.

About this company

Fifi's Cakery started as a luxury wedding cake brand over 10 years ago, delivering wedding cakes all over London and the South of England. Winning awards such as Wedding Cake Designer of the Year in 2017/2018, Best Wedding Cake Design Business in 2021 and Best Allergen Cake Business in 2023. After Covid shut down the wedding industry Fifi turned the wedding cake recipe into cupcakes and started the café whilst located in a studio on a farm. Now located on a main road in St Ives town with increased footfall the cafe has become a go to for locals and cake lovers from further afield to enjoy an array of tasty treats. It is a safe space for people to come on their own to enjoy delicious cakes and drinks, with friendly service in a calm and pretty setting. Afternoon teas, cupcake parties and cake classes are also held in the cakery.

After this apprenticeship

Front of house for food businesses, restaurants, cafés, a maitre d' role, or even running their own café or tea rooms.

Ask a question

The contact for this apprenticeship is: