Technical Sales Apprentice

Summary

This role would suit someone with a keen interest in technology along with a desire to progress into account management. You will be generating new business, primarily through the telephone, by researching and then contacting prospective customers, qualifying opportunities, and bringing the sales process to a close.

Wage

£16,000 a year

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Training course

IT technical salesperson (level 3)

Hours

Monday - Friday, 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role is primarily desk based
Apprentice is required to meet target/KPI’s as agreed
Some accompanied travel to industry events and client visits
Required to develop a good working knowledge of technical products and services

Main Role & Responsibilities

Maintain sales and marketing data contained with CRM and ensure accurate customer information including but not limited to leads, contacts, accounts and opportunities
Deal with incoming enquires to include processing sales orders in alignment with SLAs and provide information as required to include pricing and quotations
Contact customers using different media to secure additional business
Outbound calls to potential customers once confident with products and services, this will include cold calling
Research opportunities using the internet and other sources
Attend local networking and industry events
Prepare quotations for customers as requested
Preparation and co-ordination of sales and marketing materials and collateral
Manage LinkedIn connections and develop own professional network

Where you'll work

3D REGAL WAY
AXIA HOUSE
WATFORD
HERTFORDSHIRE
WD24 4YJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ISALES ACADEMY LIMITED

Your training course

IT technical salesperson (level 3)

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What you'll learn

Course contents

Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
Logical and creative thinking skills
The ability to interact effectively and professionally with a range of different types of customer
Ability to think analytically and to solve problems
Ability to work independently and to take responsibility
Ability to work with a range of internal and external people
Ability to communicate effectively in a variety of situations
Ability to operate in a secure manner

Your training plan

IT Technical Salesperson Level 3 Apprenticeship Standard:

An apprenticeship includes regular training bi-monthly with a college or other training organisation
At least 20% of your working hours will be spent training or studying

More training information

Training Provider - iSales Academy Ltd

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Logical
Team working
Initiative
Patience

Other requirements

A drivers licence is preferred or the apprentice must be able to demonstrate that they can commute easily and ideally within 30 minutes.

About this company

Founded in 1994, Axia Computer Systems Ltd. is a fast growing IT solutions organisation. Our services includes flexible IT support, professional IT project delivery and expert technical advice. We support small and medium-sized businesses throughout the UK. With flexible approach, we can act as a client’s IT department, or supplement an existing IT function.

https://axia.co.uk/ (opens in new tab)

After this apprenticeship

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work

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