Receptionist Apprentice

Mistral House

WALLSEND (NE28 9NX)

Closes in 23 days (Friday 18 July 2025 at 11:59pm)

Posted on 24 June 2025

Print

Contents

Summary

This company is looking for someone who is driven by excellence, but guided by our clients. We are looking for a candidate who can work on their own initiative, as part of a team or alone. We're looking for someone who is hands-on and a major team player, someone willing to work hard as well as enjoy the rewards.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday between 8am-6pm, shifts.

37 hours a week

Start date

Monday 21 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • You will be responsible for the reception services provided to our clients on a day-to-day basis
  • Taking calls via a relatively quiet switchboard service, you must be able to deal with callers in a calm and customer-focused manner
  • You will also be dealing with incoming and outgoing post/deliveries for the business as well as clients

Where you'll work

MISTRAL HOUSE
KINGFISHER WAY
SILVERLINK BUSINESS PARK
WALLSEND
NE28 9NX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COOL BLUE COLLEGE LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this company

Mistral House is a brand new, modern and well designed serviced business centre which can accommodate anything from two people to two hundred. The centre is two floors and is split across four wings with the core of the building offering an impressive reception area which is accompanied by two lounge areas for clients and visitors.

After this apprenticeship

Once qualified, this could lead to a full-time position within the organisation.

Ask a question

The contact for this apprenticeship is:

COOL BLUE COLLEGE LTD

Rebecca

Rebecca.walker@coolbluecollege.com

The reference code for this apprenticeship is VAC1000327868.

Apply now

Closes in 23 days (Friday 18 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.