IT Apprentice Technician
ORIGINAL LIMITED
SHREWSBURY (SY4 4UG)
Closes in 16 days (Tuesday 15 July 2025 at 11:59pm)
Posted on 24 June 2025
Contents
Summary
We are seeking an enthusiastic IT Apprentice Technician to join our IT team. You will support incoming technical requests from internal and external customers, working alongside experienced colleagues to learn best practices in IT operations, cloud services, and user support.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, hours to be discussed at interview.
37 hours 30 minutes a week
- Start date
-
Wednesday 16 July 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Respond to, log, and resolve IT support tickets for hardware, software, networking, and cloud-service issues
- Assist with the setup, configuration, and deployment of workstations, laptops, printers, and mobile devices for new hires or hardware refreshes
- Perform routine maintenance tasks—OS updates, patch management, antivirus scans, backup verifications, and user account administration in Active Directory (and Microsoft Entra)
- Provide first-line diagnostics for network connectivity issues (wired/Wi-Fi), including basic router/switch troubleshooting and liaising with our IT Team for escalations
- Support cloud-based services (e.g., Office 365/Azure), including user provisioning, mailbox management, and basic Microsoft Teams administration
- Assist with the monitoring of system health: server uptimes, disk usage, event-log reviews, and perform simple corrective actions under guidance
- Shadow senior IT staff on projects, such as migrations, rollouts, and infrastructure upgrades (e.g., Windows Server deployments, virtualisation tasks)
- Document technical processes, user guides, and knowledgebase articles to help colleagues and end users resolve common issues independently
- Help ensure data security and compliance by following company policies (password management, encryption, access controls) and adhering to best practices for incident reporting
- Review automatic security incidents and escalate
- Participate in team meetings, training sessions, and reviews to track progress toward apprenticeship milestones and company objectives
- Assist with in-house application administration on rare occasions
- Auditing IT Equipment within our environment
Where you'll work
UNIT 52
ATCHAM BUSINESS PARK
ATCHAM
SHREWSBURY
SY4 4UG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TELFORD COLLEGE
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Information Communications Technician Level 3 Apprenticeship Standard:
- One day a week at Telford College
- Assigned mentor within the workplacce
- Assessor visits from Telford College
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Analytical skills
- Patience
Other requirements
Please consider the location of the role, and check you can reliably commute to and from each day.
About this company
Original Limited is a leading engineering company with over 30 years of experience. Our engineering expertise includes Computational Fluid Dynamics (CFD), Finite Element Analysis (FEA), and Electronic, Electrical and Mechanical Engineering.
After this apprenticeship
- Permanent role within the company
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
Amy Walker
amy.walker@telfordcollege.ac.uk
01952642452
The reference code for this apprenticeship is VAC1000327866.
Apply now
Closes in 16 days (Tuesday 15 July 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.