Customer Service Advisor Apprenticeship (Brindley Hyundai West Brom)

Summary

A brilliant opportunity has become available to join the team at Brindley Hyundai in West Brom. If you have good IT skills, communication and a keen eye for detail, this apprenticeship could be for you. While working in the service department, you will be completing a Customer Service Level 2 qualification.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Pay increase depending on performance

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday between 8.30am to 5pm.

40 hours a week

Start date

Thursday 24 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Meet and greet customers
Handle telephone calls and email bookings
Using inhouse systems
General customer enquiries
Selling required work on vehicles, including warranties and service plans
Communicating with the workshop
Generating invoices and taking payments
Finalising customer requirements and improving CSI scoring

Where you'll work

Millennium Park
New Swan Lane
West Bromwich
B70 0NR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

Customer Service Practitioner Level 2 Apprenticeship
Functional Skills, Maths/ English if required
No day release, work-based learning

Requirements

Desirable qualifications

GCSE in:

English (grade 3 or above)
Maths (grade 3 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Number skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Knowledge of motor trade or driving licence not essential.

About this company

Brindley Garages now consists of 13 dealerships spread across Cannock, West Bromwich, Wolverhampton and Tipton, representing major brands Honda, Hyundai, Kia, Mazda, Mitsubishi, Nissan, Vauxhall and Volvo. With an ethos tailored to please customers, not just to sell cars

After this apprenticeship

Potential to be offered a full-time role.

Ask a question

The contact for this apprenticeship is: