Traffic Operator Apprentice

Summary

We are recruiting for a Transport Operator Apprentice, based at our operational site in Haydock. This exciting new opportunity will involve working within a traffic operator department with full training provided, whilst completing your 12-month, Level 2 Traffic Operator apprenticeship.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course

Traffic operator (level 2)

Hours

Shift patterns will follow a Monday to Friday schedule, with working hours varying from 08:00AM - 17:00PM and 07:00AM - 16:00PM.

40 hours a week

Start date

Monday 14 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Whilst studying the Level 2 Traffic Operator apprenticeship course,

You will:

Answer the telephone at a timely manner.
Enter orders on the Transport Management System.
Answer customer queries ETA's.
Answer emails in a timely fashion to meet KPI's.
Book in customer deliveries.

Where you'll work

Unit 4, Old Boston Trading Estate
Wilcock Road
Haydock
St Helens
WA11 9SR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TRS TRAINING LIMITED

Your training course

Traffic operator (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.
Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.

Your training plan

You will be expected to complete monthly online training to develop your skills and knowledge around your role. Your role will be based at: Sso Logistics Ltd, Unit 4 The Willows, Boston Ind Est, Haydock, WA11 9SR.

Requirements

Essential qualifications

GCSE in:

English (grade C or 4 and above)
Maths (grade C or 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Can do attitude

About this company

SSO Logistics Ltd founded in May 2014 by Neil Draper, Peter Draper, and Simon Haslam, SSO Logistics Ltd has grown from its roots in Warrington to become a trusted logistics partner, serving businesses across the UK and Europe. Originally based in central Warrington, SSO Logistics provided nationwide distribution using our fleet of curtain-sided vehicles and pallet network for smaller consignments. At SSO Logistics, we provide a complete logistics solution with No Grey Areas—just clear, honest service. From container import and de-vanning, through to storage and onward delivery across the UK and Europe, we ensure transparency and reliability at every step. As a member of the Pallet Track network, we have national and European reach, with 90 depots providing local expertise for fast, dependable service.

https://ssologistics.co.uk/about-us/ (opens in new tab)

Company benefits

Company benefits include healthcare and access to Wagestream.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon completion of the apprenticeship, the learner will have a development review to assess next steps.

Ask a question

The contact for this apprenticeship is: