Food and Beverage Apprentice

Summary

The role is for an apprentice to learn the A-Z of working at Lotus Indian Kitchen or The Elephant and Peacock, so that they can grow with the business. There are 2 positions at Lotus Indian Kitchen and 2 positions at The Elephant and Peacock.

Wage

£12,480 a year

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Training course

Food and beverage team member (level 2)

Hours

Shifts from Mon to Thurs would be from 5pm to 10pm. On a weekend, we open at 12pm, so it could be a 12n to 5pm, or 5pm to 10pm close, or it could potentially be a full day.

30 hours a week

Start date

Friday 1 August 2025

Duration

1 year

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will learn all aspects of service, including:

Waiting on tables
Expediting food
Working behind the bar
Hosting

Each day could look different depending on the shift. A weekday would be a mix of hosting, using the booking system, giving menus and seating the guests, taking orders for food and drinks, and generally looking after the table. On a weekend, you will get your own section, ensuring the customer journey is smooth from the start to the end of the guests’ experience.

Where you'll work

This apprenticeship is available in these locations:

Elephant Peacock, Derby Road, Milford, DE56 0QW
Lotus Indian Kitchen, Mercia Marina, Willington, DE65 6DW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DCG

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade 2/E or above or equivalent)
Maths (grade 2/E or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Team working
Initiative
Non judgemental
Patience
Strong work ethic
Willing to learn

Other requirements

The vacancy is largely evening and weekend work.

About this company

Lotus Indian kitchen - An Indian tapas restaurant on the Mercia Marina in Willington; - Venue overlooks the water on Mercia Marina - Around 100 covers inside and around 50 covers outside - This is a fast paced restaurant in a dynamic and changing environment www.lotusindian.co.uk / Elephant & Peacock - An Indian gastropub in Milford - An 11 room hotel is located on the 2nd floor - Around 100 covers inside and around 50 covers outside - We also serve a traditional Sunday roast on weekends www.elephantandpeacock.co.uk

Company benefits

Tips are paid on a monthly basis. We progress and promote, so pay rises will occur with promotions depending on quality of performance.

After this apprenticeship

Depending on your progress and skillset, there could be roles such as supervisor, bar manager and assistant manager.

Ask a question

The contact for this apprenticeship is:

DCG

Ali Harrison

ali.harrison@derby-college.ac.uk

07808 205883

The reference code for this apprenticeship is VAC1000327738.

Apply now

Closes in 15 days (Tuesday 15 July 2025 at 11:59pm)

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