Training & Events Apprentice

Summary

Join WSCC as a Training & Events Apprentice supporting funded education programmes. You'll liaise with providers, manage data, and assist with events. Gain hands-on experience, develop IT and communication skills, and work towards a Level 4 Improvement Practitioner qualification.

Wage

£24,790 a year

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This is role with West Sussex County Council, offers a competitive salary alongside full training. You’ll also receive paid holidays and access to employee benefits while gaining valuable work experience and a recognised qualification.

Training course

Improvement practitioner (level 4)

Hours

Monday - Friday, working hours to be confirmed.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Training & Events Apprentice, you’ll play a key role in supporting the delivery of funded education programmes. A typical day may include:

Coordinating communications - liaise with training providers, internal teams, and external stakeholders to share updates, respond to queries, and ensure smooth programme delivery.
Managing data and records - input and maintain accurate data in databases, prepare reports and spreadsheets, and assist with processing invoices and budget tracking.
Supporting events and programmes - help plan and deliver training events, prepare materials and packs, and ensure logistics are in place for successful execution.

You’ll also be expected to communicate professionally, work independently across the county, and uphold safeguarding and equality standards.

Where you'll work

County Hall
West Street
Chichester
West Sussex
PO19 1RQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CAPELLA ASSOCIATES LTD

Your training course

Improvement practitioner (level 4)

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What you'll learn

Course contents

Compliance: Work in accordance with organisational controls and statutory regulations
Communication: Speak and write clearly. Influence others, question effectively. Plan and deliver meetings presenting insight to engage audiences
Coaching: Observe, listen, use questioning, provide feedback and spot learning opportunities
Project management: Define, sequence, plan and schedule activities with phases and milestones. Estimate effort and duration. Create and update project charter. Review progress
Change management: Sponsorship contract, surface and manage resistance, build compelling narratives for change, assess change impact
Principals and Methods: Select and apply a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
Project selection and Scoping: Support the identification of improvement opportunity and the scoping of these projects
Problem definition: Support development of problem/opportunity statements
Voice of the customer: Support application of techniques to identify and prioritise customers, their requirements and ensure balance against the stated and unstated needs of the business (Voice of the Business)
Process mapping & analysis: Process map to measure and analyse flow and value. Identify interfaces, functional responsibilities and ownership. Use insight to identify potential opportunities and map future state
Lean tools: Seek in-process waste through understanding of value within the value stream
Measurements systems: Plan, carry out and assess results of a measurement system study
Data acquisition for analysis: Develop a sampling strategy
Basic statistics & measures: Use graphical analysis to understand distribution and stability
Data analysis-statistical methods: Identify data-types and select analysis methods and tools. Assess time series data stability and analyse making relevant insight
Process capability & performance: Select methods and metrics for analysis
Root cause analysis: Select and apply the appropriate graphical tool dependent on the data type to identify patterns, trends and signals to establish hypothesis
Experimentation & optimisation: Plan designed experiment with clear objectives, and appropriate levels of Measurement Systems Analysis, analyse experiment data and optimise
Identification & prioritisation: Identify and prioritise factors, ideas and solutions
Data analysis – SPC: Select and apply appropriate tools for ongoing monitoring and control. Analyse and interpret control charts
Benchmarking: Conduct structured benchmarking to support target setting
Sustainability & control: Identify failure modes and embed learning from improvements

Your training plan

As a Training & Events Apprentice, you’ll follow a structured schedule combining hands-on work with study towards a Level 4 Improvement Practitioner qualification. You’ll gain experience supporting education programmes while completing online learning, attending workshops, and receiving regular mentoring to develop your skills and track progress.

More training information

The Training & Events Apprentice will complete the Level 4 Improvement Practitioner apprenticeship with Capella, part of the PMI group. The programme typically lasts 18 months, combining practical experience with structured learning, including workshops, online modules, and regular assessments.

Requirements

Essential qualifications

GCSE in:

x 5 (ideally including English and maths) (grade 4 / C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Problem solving skills
Administrative skills
Team working

Other requirements

The following would be desirable: an IT qualification or equivalent experience with strong IT systems knowledge, experience in customer service, including giving specialist advice, Level 3 IAG qualification and experience in child/family support services in statutory or non-statutory sectors.

About this company

West Sussex County Council (WSCC) is a diverse organisation that provides services to more than 850,000 residents every day. Our teams use their experience to enable and challenge the Council to deliver improved efficiency and effectiveness.

https://www.westsussex.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Although there are no guarantees that there will be any vacancies within the Education & Skill service, completion of this apprenticeship would place the successful applicant in a better position in any suitable recruitment that may take place, at the end of the programme.

Ask a question

The contact for this apprenticeship is:

West Sussex County Council

Jackie Harrison

Jacqueline.harrison@westsussex.gov.uk

The reference code for this apprenticeship is VAC1000327725.

Apply now

Closes in 13 days (Monday 7 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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