Apprentice Contract Support

Summary

Are you ready to kickstart your career with an exciting opportunity? At Lancer Scott, we’ve been leaders in construction and facilities management for over 25 years, and now we’re looking for driven apprentices to join our growing contract support team.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

40 Hours, Monday to Friday (8.00am to 5.00pm, 1 hour lunchbreak). 20 days holiday.

40 hours a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice in our contract support team, your role will be key to delivering exceptional customer service. You’ll develop strong communication skills and attention to detail while supporting both internal teams and clients including:

Building strong relationships with external clients and the internal team, ensuring an outstanding customer experience through clear and professional communication by phone and email.
Respond promptly to enquiries from customers, Account Managers, and Engineers, making sure everything is handled within set timescales.
Regularly meet with your Team Leader for 1:1 sessions focused on your personal development, progress on business objectives, and ongoing training.
Ensure all communications, documentation, and transactions meet company guidelines and regulatory requirements.
Carry out any ad hoc tasks assigned by your Team Leader, giving you exposure to different areas of the business.

Where you'll work

Queen Charlotte House 53 - 55 Queen Charlotte Street
Bristol
BS1 4HQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY OF BRISTOL COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The training will be ongoing and mainly office-based, with regular support from experienced mentors to guide you throughout the scheme. Training will take place at our main office, where you’ll get hands-on learning alongside your day-to-day work. Depending on the schedule, training sessions will happen regularly—usually weekly or biweekly—to help you develop your skills step-by-step while you gain real workplace experience.

Business Administrator Level 3
Supporting and engaging with different parts of the organisation and interact with internal or external customers.
City of Bristol College
Off site in its entirety

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3/4 +)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Reliable
Punctual

Other requirements

• Central Bristol location • An inclusive and welcoming team • Free Tea/Coffee facilities and fruit

About this company

Lancer Scott was established in 1996 and operates across the maintenance, repair, project, and construction sectors. We deliver services to both public and private sector clients, working within housing and commercial markets. The company remains independently owned and is managed by its original founders, supported by a board of directors with expertise spanning various industries. This diverse leadership enables us to offer tailored, high-quality services that meet the specific needs of our clients.

After this apprenticeship

Strong possibility of full-time employment once apprenticeship is completed, further training and career progression.

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