SALES & CLIENT SUPPORT APPRENTICE (allpay Cards)

Summary

Based in our Hereford Head Office, as Sales & Client Support Apprentice you’ll gain hands-on experience supporting a wide range of clients and internal teams. This role is perfect if you're just starting out, returning to work, or looking for a career change into business or customer service. You’ll be part of a friendly and experienced team.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Salary is increasing to £25,213.50 after completion of 12 months of apprenticeship

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, between 9:00am – 5:00pm.

37 hours 30 minutes a week

Start date

Monday 14 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Assisting with day-to-day communication with clients, including emails and calls
Helping to update client records on systems like Salesforce and SharePoint
Supporting the production of regular reports and updates for clients and managers
Assisting in the preparation and tracking of invoices, quotes, and client documentation
Supporting marketing activity, campaigns and occasional client events
Attending team meetings and learning about all aspects of our sales and service operations
Working towards your qualification with time for study and off-the-job training

Where you'll work

Fortis Et Fides
Whitestone Business Park
Whitestone Hereford
Herefordshire
HR1 3SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Please note this role is aligned to a Level 2 qualification. However, if you feel you may be more suited to the Level 3 Business Administrator apprenticeship, we’re happy to discuss this further at the interview.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/ 4-9)
Maths (grade A*-C/ 4-9)

Desirable qualifications

A Level in:

English (grade C or 4 or above)
Maths (grade C or 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working

Other requirements

The vacancy will close early if the right candidate is found - apply early to avoid disappointment. Please note you will be contacted via e-mail for interview.

About this company

We are the market leader of payment services within the UK public and social housing sector, providing our range of payment channels to more than 50% of UK local authorities and 90% of the UK's top 200 housing associations. People are at the heart of any successful business and here at allpay, we believe it is no different. We want our customers to be happy and that means keeping our employees happy too. We hire talented people who are enthusiastic about giving a great service.

https://www.allpay.net/careers (opens in new tab)

After this apprenticeship

This is a permanent position, and upon successful completion of the apprenticeship qualification – along with demonstrating the relevant skills and knowledge – the role will progress to a full Administrator position. From there, you’ll have opportunities to continue your development through further apprenticeship qualifications, such as the Level 3 Business Administrator or other relevant training.

We offer clear progression routes within the team, with options to specialise further in sales or move into account management, with the potential to grow from junior to senior roles within the department over time.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Lisa Wilkinson

lisa.wilkinson@hwgta.org

01432377002

The reference code for this apprenticeship is VAC1000327692.

Apply now

Closes in 13 days (Monday 7 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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