Legal Support Team Apprentice
FARNWORTH ROSE LIMITED
NELSON (BB9 5SP)
Closes on Monday 1 September 2025
Posted on 23 June 2025
Contents
Summary
To provide administrative support to the Legal Support Team, ensuring professional handling of reception, client enquiries, smooth onboarding of new clients, and the efficient running of day-to-day administrative tasks. This apprenticeship offers hands-on experience in a legal services environment while working toward a recognised qualification.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5:30pm.
37 hours a week
- Start date
-
Monday 15 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reception Duties
- Act as the first point of contact for clients and visitors in person, on the phone, and via email
- Pass on detailed telephone messages.
- Greet clients and visitors professionally and ensure they are signed in and directed appropriately.
- Manage incoming and outgoing post, deliveries, and courier services.
Client Enquiries
- Handle initial enquiries from potential clients.
- Provide quotes on residential conveyancing enquiries.
- Log and track enquiries accurately and ensure they are passed on to the correct person or team.
- Maintain a high level of client service and confidentiality at all times.
Client Onboarding
- Deal with the onboarding of new clients, ensuring all required documentation is collected and verified.
- Prepare and send engagement letters in line with firm procedures.
- Support compliance processes including KYC (Know Your Client) and AML (Anti-Money Laundering) checks.
- Update client records and systems with accurate information.
Administrative Support
- Provide administrative support including filing, photocopying, scanning, and document management.
- Handle incoming and outgoing post daily, scanning this into the case management system.
- Assist with diary management, meeting scheduling, and room bookings.
- Any other administrative duties that are required of you.
Training and Development
- Work towards an apprenticeship qualification (Business Administration Level 3).
- Receive ongoing supervision and support from mentors and team leaders.
- Gain exposure to legal systems, procedures, and professional standards.
Where you'll work
17 KENYON ROAD
BRIERFIELD
NELSON
BB9 5SP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURNLEY COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The apprentice will undertake the Level 3 Business Administration Apprenticeship. Day-release training takes place at Burnley College.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
Other requirements
• Previous experience in a reception, customer service, or administrative role is desirable. • Interest in working in a legal or professional services environment.
About this company
Farnworth Rose is a leading firm of Solicitors in Burnley & Pendle. Our specialist Solicitors in Pendle strive to help, advise, and achieve the best outcome for every client we work with. We are always on your side whenever challenges or opportunities arise. Farnworth Rose Solicitors offer a warm and welcoming service.
After this apprenticeship
Potential progression on successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BURNLEY COLLEGE
Themis
themis@burnley.ac.uk
01282733005
The reference code for this apprenticeship is VAC1000327677.
Apply now
Closes on Monday 1 September 2025
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