Level 3 Business Administrator Apprentice at Norton Hill Primary School, Midsomer Norton

Summary

We are looking for an enthusiastic, friendly receptionist to join our hardworking administration team. You will be the first port of call for our parents. You will need to be able to use your own initiative and work well as a team. Your role will vary on a daily basis, where no two days are the same.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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This role is term time only and therefore the advertised salary is pro-rata based on the term-time only nature of this role.

Training course

Business administrator (level 3)

Hours

37hrs per week. Term time only plus 2 inset days. 8.30am - 4.30pm.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To provide a reception service, receiving visitors in a courteous and friendly manner and receiving and checking deliveries.
To undertake a wide range of clerical duties including filing, photocopying, handling the post and other general office administration.
To assist, at the discretion of the School Office Manager, in undertaking a range of administrative functions such as the collection, recording and balancing of monies, the maintenance of returns, registers and pupil records, the ordering stock and consumables, the arrangement of transport and insurance and liaison with other support staff and teaching staff as appropriate.
To liaise with parents of pupils on administrative issues and provide other general information.
To undertake word processing of documents, reports and correspondence, including confidential material for the Headteacher and teaching staff.
To receive telephone enquiries and calls, providing information and taking and passing on messages as appropriate.
To assist in ensuring a safe environment within the school giving support to the School Office Manager and other staff and reporting Health and Safety issues to the Headteacher, School Office Manager or other authorised person.
To monitor school/MAT calendars ensure class rooms/meeting rooms are equipped, clean and tidy.
To undertake other relevant duties on the request of the Headteacher or School Office Manager.

Where you'll work

Norton Hill Primary School
Silver Street
Midsomer Norton
BA3 2UD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOMERSET SKILLS & LEARNING CIC

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Patience

Other requirements

Successful applicants will be subject to a DBS check. Please consider how you will travel to the place of work, particularly if you rely on public transport.

About this company

Norton Hill Primary School is a mainstream 2 - growing to 3 - form entry primary school offering outstanding education across all aspects of the curriculum and emphasising STEM (Science, Technology, Engineering and Mathematics) and outdoor education. The school caters for all abilities, backgrounds and needs and focuses on providing educational opportunities within an environment that promotes aspiration and achievement. While STEM and Outdoor Education are key drivers to our curriculum offer, literacy and numeracy is at the centre of all that we do. We follow the National Curriculum for the core subjects and ensure children are rigorously assessed. Non-core subjects follow an adapted form of the national curriculum to make time for STEM and outdoor learning. The Norton Hill Primary School is for pupils aged 4-11, and will promote the benefits of all-through education.

http://www.nortonhillprimary.com (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential permanent role/progression for suitable candidate.

Ask a question

The contact for this apprenticeship is:

SOMERSET SKILLS & LEARNING CIC

SS&L the training provider

enquiries@sslcourses.co.uk

0330 332 7997

The reference code for this apprenticeship is VAC1000327627.

Apply now

Closes in 14 days (Monday 7 July 2025 at 11:59pm)

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