Business Administrator Apprenticeship

Summary

The apprentice will provide support to the sales team, through data entry and administrative tasks including entering information onto IT systems, responding to customer enquiries, photocopying, other admin duties. This position offers an opportunity to gain experience in a busy environment and develop a solid understanding of the sales process.

Wage

£24,377.60 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am – 5pm. Day release, currently a Thursday.

40 hours a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Accurately enter data onto the company’s IT systems and maintain up-to-date records
Provide general administrative support to the sales team, including photocopying, filing, and managing paperwork
Respond to routine customer enquiries via phone and email, escalating complex queries as needed
Support the team with order processing and updating customer records
Assist with the preparation of reports, presentations, and other documents as required
Help organise and maintain digital and paper filing systems.
Ensure accuracy and confidentiality of customer and business information at all times
Contribute to a positive, cooperative working environment

Where you'll work

Windemere Mrf
Thomlinson Road
Hartlepool
Cleveland
TS25 1NS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Apprenticeship for Business Administrators
Apprenticeship is provided through Hartlepool College of Further Education, Stockton Street, Hartlepool, TS24 7NT
The course will be delivered via MS Teams but will involve day release to the college for training every half term, which is currently on a Thursday

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Non judgemental

Other requirements

Apprenticeship will consist of 0-15 months of programme training/practical training. Months 15-18 will be the end point assessment.

About this company

J&B Recycling Ltd is an FCC Environment Company and operates in the Northeast. We operate a full end to end waste management and recycling service, that produces the highest quality end-products with an industry leading 99% recycling rate.

http://www.jbrecycling.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possible full-time employment with the company

Ask a question

The contact for this apprenticeship is: