ICT Support Technician Apprentice

Summary

Join our ICT team as an Apprentice Support Technician, providing first-line IT support to staff and students. Gain hands-on experience and training while developing strong technical and communication skills in a busy school environment.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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For the first your of your apprenticeship, you will be paid the National Minimum Wage for an Apprentice (£7.55). After your first year, you will be paid the National Minimum Wage for your age.

Training course

Information communications technician (level 3)

Hours

Monday - Friday (8:00am - 4:00pm Monday - Thursday and 8:00am - 3:30pm Fridays).

37 hours a week

Start date

Tuesday 15 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answer the phone and respond as appropriate.
Working within the IT helpdesk system.
Answering first level technical questions.
Assist with assembly and other audiovisual presentations.
Installation and general maintenance of the school’s computer software and hardware.
Resolution of problems within software or hardware where possible; where not possible, liaison with the ICT technicians or relevant agency to effect the repair.
Maintenance of computer peripheral equipment within the school.
Provision of support/training to teaching staff and pupils using ICT within the school
Network maintenance, including the setting up, amendment and removal of user accounts as appropriate.
Undertake updates to the security of the school’s network, to include carrying out software and hardware updates as required.
Maintain appropriate records, bookings & scheduling.
Assist in allergen labelling

Where you'll work

30 Shiphay Lane
Torquay
TQ2 7DY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Information communications technician (level 3)

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What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Day release will be given to attend South Devon College, undertaking practical and theory. A full induction process will be undertaken in school to include health and safety and safeguarding and on-the-job training will be given in-house to enable you to learn all aspects relevant to the job.

More training information

You will attend South Devon College, on the Level 3 Information Communications Technician course, one day per week to further develop your knowledge and progress. You will have an assigned assessor coach who will regularly review your progress and support you throughout your apprenticeship journey.

The topics that you will cover include:

Provide technical support to network users
Establish and diagnose IT problems and faults
Undertake relevant processes with tools and technologies to resolve IT issues
Communicate with all levels of users, talking them through steps to take to resolve issues or set up system
Apply appropriate testing methodologies to hardware or software
Document or escalate IT tasks as appropriate.

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

About this company

Torquay Girls’ Grammar School is a girls’ 11 to 16 selective Single Academy Trust, with a mixed Sixth Form (16 to 18), located in Torquay, Devon. Our status as a Single Academy Trust means that we have the freedom to implement a curriculum intent which focusses on the whole child: to equip students for a future in which they have the academic qualifications, character skills and self-esteem to make decisions that lead to long, happy and content lives. Our school is founded on our core values which apply to our whole community: equality, open minded, kindness, collaboration, and well-being. When Ofsted visited in November 2023, our hard work was recognised by achieving ‘Outstanding’ in every category of the Ofsted Framework. This is no mean feat, and we are incredibly proud of this achievement. Our academic results are consistently high - in the 2025 Sunday Times Schools Guide, we ranked 3rd in Devon and 99th nationally for academic results - which is true testament to the continued dedication from both our students and staff. Our school is a place where students want to learn and there is a deeply engrained sense of belonging and identity to the school’s history, values and traditions. Staff and pupils fully embrace our House Culture and the opportunities for extra curricular activities and trips.

After this apprenticeship

After completing this apprenticeship, you can progress to roles such as an ICT Technician or Senior ICT Technician. These roles offer increased responsibility, including managing systems, supporting larger networks, and leading IT projects.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

01803 653751

The reference code for this apprenticeship is VAC1000327616.

Apply now

Closes in 11 days (Monday 7 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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