Account Executive Apprentice - Print Marketplace Team
APS Group Ltd
Cheshire (SK3 0ZP)
Closes on Monday 28 July 2025
Posted on 23 June 2025
Contents
Summary
We have an exciting opportunity on the Print Marketplace team within APS client services & are looking to recruit an apprentice who will provide support to our busy team.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, specific working hours to be agreed with the successful candidate.
40 hours a week
- Start date
-
Monday 4 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Print Marketplace (PMP) team are responsible for handling all customer enquiries through APS’ exciting and innovative print portal for wider public sector customers.
Are you:
- Customer focused and driven to provide excellent customer service
- A good communicator and able to solve problems under pressure
- Confident to guide and advise clients through the print specification process
- Effective at managing a high workload & meeting agreed SLAs
- Keen to learn & develop your skills
- Confident and able to call on appropriate stakeholders within APS and external supplier organisations
Skills required:
- Experience of print management or a customer services background is preferred.
- Ability to multitask and remain calm under pressure; able to deal with several enquiries simultaneously through various contact channels, e.g. email, phone and chat
- A positive and passionate approach to your work, reliable and flexible.
- Have experience in using multiple online portals to manage workload and enquiries
- Proactive approach to identifying and using own initiative to drive savings
- A commitment to providing customers with a first-class service
Where you'll work
Chetham House
Bird Hall Lane
Stockport
Cheshire
SK3 0ZP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BPIF TRAINING LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
As an apprentice, you will work with your training provider, BPIF Training, who will provide full academic support. We offer extensive in-house, on-the-job training to set you on the path to a successful career within The APS Group.
Upon successful completion of the apprenticeship, you will achieve a Level 3 Business Administrator standard. You will be provided regular time within your normal working hours to meet the requirements of your apprenticeship programme. Training will take place via interactive online workshops, along with regular 1–1 sessions with your dedicated BPIF Training Coordinator.
More training information
We are the largest supplier of apprenticeships to the printing industry. We support the UK’s most innovative, dynamic and creative companies who are setting the standard for what is possible in print production. We do so through deep knowledge, passion and collaboration.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
About this company
Since 1961 we’ve been all about working with great people to make more possible for our clients. You’d be joining a family of over 900, so you’ll never be stuck for advice, expertise and networking opportunities. Together we lead the way in marketing and communications. Whether we’re producing exciting creative for advertising or managing a client’s entire print spend, we’ve got pretty much everything covered.
After this apprenticeship
Upon successful completion of the apprenticeship, a full-time role may be available, subject to business needs.
Ask a question
The contact for this apprenticeship is:
BPIF TRAINING LIMITED
Lucy Kirkbride
lucy.kirkbride@bpif.org.uk
The reference code for this apprenticeship is VAC1000327606.
Apply now
Closes on Monday 28 July 2025
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