Level 3 Business Administrator Apprenticeship

Summary

This role is to support and engage with different parts of the organisation and interact with internal or external customers. The role of business administrator contributes to the efficiency of an organisation, The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

Wage

£15,990 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 08:00 - 16:30

40 hours a week

Start date

Monday 15 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Produces accurate records and documents
Compose emails, letters
Maintains records and files
Work and interact with different departments and customers
Use of multiple IT packages and systems
Organises meetings and events

Where you'll work

The Docks
Falmouth
TR11 4NR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CORNWALL COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
The College sessions are for a full day, approximately once a fortnight

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4 (minimum))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Tolerant
Adaptable
Punctual

Other requirements

If using public transport to commute to work, check timetables as working hours (start and finish times) could need adjusting.

About this company

A&P Falmouth is part of the A&P Group, we are a Ship repair facility operating 3 dry docks as well as Port Operations and Marine Designs. With a proud history of quality driven Engineering Excellence spanning six decades from three strategic locations in the UK, A&P remain committed to our workforce and being a partner of choice to all of our customers.

https://www.ap-group.co.uk/a-p-falmouth (opens in new tab)

Company benefits

Minimum 25 days annual leave plus bank holidays. 4% pension contribution and a generous death in service benefit. Life cover at 7X your basic salary. Cycle to Work Scheme. Employee Assistance Programme.

After this apprenticeship

Full time employment on successful completion of apprenticeship. The opportunity to explore promotion within the business

Ask a question

The contact for this apprenticeship is:

A & P FALMOUTH LIMITED

Dave Mayle

david.mayle@ap-group.co.uk

07821842356

The reference code for this apprenticeship is VAC1000327560.

Apply now

Closes on Monday 4 August 2025

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