Customer Service Apprenticeship

Summary

As a CS Apprentice you'll support all areas of a dynamic business, specialising in supply and supporting services within the Marine, Industrial and Agricultural markets. The role will essentially be focused on the high-profile customer service and supply administration to include all aspects of sales/customer support relating responsibilities.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Hourly rate ranging from £8.50 – £10.00 per hour. Depending on age and experience.

Training course

Customer service practitioner (level 2)

Hours

Standard working week is Monday to Friday 8.00am – 5.00pm with a 1 hour lunch break. Occasional out of normal hours working may be necessary for the working of trade shows and training events.

40 hours a week

Start date

Monday 14 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Fit within the Organisation: This role plays a crucial part of the day to day running of the business, working within a friendly team in comfortable recently refurbished premises based in Tollesbury Essex.

Key Responsibilities Include:

Promote products and services as represented by the company to Retail, Trade and Dealer based clients via (not limited to) telephone, email, Web based orders and ‘face to face’ counter sales
Assist and action interdepartmental engine/parts/service requirements
Identify and source parts and engines via the manufacturers engines, parts and accessories database and catalogues
Deal with customer questions and queries relating all aspects of the company business primarily in relation to engines parts and accessories
Representing and assisting the company during trade shows on an ‘as and when required’ basis
Attend and undertake manufacturer specific/product training as and when required
Goods Inwards processing - To assist as and when required with the process of checking incoming parts orders, goods receive via our in house dealer management system, refilling stock shelfs appropriately and to all company standard operating procedures
Parts order picking and packing - To assist as and when required with customer order picking and packing, preparing orders for dispatch, booking on local freight company systems
Parts department housekeeping - As part of the team you will be expected to assist with the general ‘Good housekeeping’ of all stock parts and locations along with front counter/shop front display areas preserving a tidy and well presented department/shop
General parts department duties - General duties as to assist the parts team and as requested by the Parts manager

Where you'll work

WOODROLFE RD
TOLLESBURY
MALDON ESSEX
CM9 8SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESSEX COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Team working
Initiative
Non judgemental
Patience
Conversant Microsoft office
Positive Attitude
Product knowledge
knowledge of engines
knowledge of transmissions
Good Time Keeping

Other requirements

This role is working within an open office environment and closely with other members of the team including management and Directors. The role will involve relatively long periods of the working day working with computer equipment. The role will also include physical tasks usually associated within a busy parts/sales department and warehouse. These duties will on occasions require handling of products & parts. Necessary PPE will be provided by the employer. Driving licence would be an advantage due to Office location and poor local transport links.

About this company

Incorporated in 1973, Volspec ltd has been a driving force within the UK dealer network for high profile brands within their business market, trading from the same premises throughout their trading years. With staff numbers of 20+, Volspec Ltd are now one of the UK’s main Volvo Penta dealers boasting a number of company and individual awards achieved in recognition of customer service excellence and sales achievements. Now with the addition of additional product brands the business is set for positive future growth.

https://www.volspec.co.uk/ (opens in new tab)

After this apprenticeship

The company is proud of its long-term employment history offering an Ideal opportunity for a candidate who is looking for long term employment beyond the term of an apprenticeship

Ask a question

The contact for this apprenticeship is:

ESSEX COUNTY COUNCIL

Andy Read

Andy@volspec.co.uk

The reference code for this apprenticeship is VAC1000327533.

Apply now

Closes in 11 days (Monday 7 July 2025 at 11:59pm)

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