Optical Assistant Apprentice
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Blyth (NE24 1BA)
Closes in 22 days (Friday 18 July 2025 at 11:59pm)
Posted on 23 June 2025
Contents
Summary
An Optical Assistant Apprentice (Level 2) is required. You will receive thorough and continued training and development to enhance your understanding of optical products. This is a role downstairs in store on the shop floor. You will be repairing/fitting glasses, helping customers in choosing both specs and lens options to suit their needs.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Your working week will consist of 5 shifts, Monday - Saturday and hours will be 9.00am - 5:30pm.
37 hours a week
- Start date
-
Monday 21 July 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Meet and greet patients that come into store.
- Answer telephone and deal with patient queries.
- Pre-screen patients before they see the optician. This includes; registration, eye pressure checks, photos, OCT, fundus camera and visual fields.
- Courtesy phone calls for next day clinics.
- Dispensing at all levels including, single vision, bifocals and varifocals. Taking accurate measurements, finding out customer needs and dispensing appropriate lens options.
- Making sure patient orders are ready for their collection appointments.
- Fitting glasses; making any necessary adjustments to frames (nose bridge, behind ears etc).
- Repairs- Nose pads, pins in frames, transferring lenses into new frames.
Where you'll work
5-9 Church St,
Blyth
NE24 1BA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
COOL BLUE COLLEGE LTD
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
An apprenticeship includes monthly training in your workplace with the tutor coming out to the work place.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of optical products, so a passion for fantastic customer service is a must! You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.
After this apprenticeship
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
- Potential for full-time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
Ask a question
The contact for this apprenticeship is:
COOL BLUE COLLEGE LTD
Rebecca
Rebecca.walker@coolbluecollege.com
The reference code for this apprenticeship is VAC1000327474.
Apply now
Closes in 22 days (Friday 18 July 2025 at 11:59pm)
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