Level 3 Business Administrator Apprenticeship at Crown Medical Centre, Taunton

Summary

We are a friendly practice looking to recruit an enthusiastic and motivated individual. The post will predominantly be an admin role but will include some reception work and other duties.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

37 hours per week over 5 days Hours to be agreed. Start time is 8:30am with one 18:30pm finish once a week.

37 hours a week

Start date

Friday 1 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main responsibilities to include;

• General admin duties including scanning and read coding
• Helping patients with queries on the telephone or face to face
• Front of house customer service and signposting
• Booking appointments

This is a very busy practice with 9 doctors, Registrars, medical students and attached staff. With over 10,000 patients, this can make the role challenging at times. The successful candidate will be able to cope well under pressure, prioritise and think on their feet. We are looking for someone who is comfortable using different IT systems, has excellent customer service skills and an enthusiasm to learn. Previous experience in a similar role is an advantage, although full training will be given.
We offer 25 days annual leave (pro rata) and membership of the NHS Pension Scheme.

Where you'll work

THE CROWN MEDICAL CENTRE
VENTURE WAY
TAUNTON
TA2 8QY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOMERSET SKILLS & LEARNING CIC

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Please consider how you will travel to the place of work, particularly if you rely on public transport.

About this company

We are a GP practice in Taunton, providing medical care and support to over 10,000 patients.

http://crownmedicalcentre.co.uk (opens in new tab)

Company benefits

On site parking.

After this apprenticeship

This role could lead to a permanent position if available at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SOMERSET SKILLS & LEARNING CIC

SS&L the training provider

enquiries@sslcourses.co.uk

0330 332 7997

The reference code for this apprenticeship is VAC1000327400.

Apply now

Closes on Thursday 31 July 2025

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