Apprentice IT Support Assistant

Summary

Respond to IT support requests via email, phone, or ticketing system in a timely and professional manner. Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals.

Wage

£20,285.80 a year

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Training course

Information communications technician (level 3)

Hours

Days and times to be confirmed.

37 hours a week

Start date

Monday 21 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To support the team in delivering IT services that meet the needs of both internal and external customers, in line with the company’s requirements.
To support the helpdesk service for all users and maintain accurate records of issues and resolutions in the helpdesk system.
To work towards diagnosing and solving technical problems with Rykneld Homes hardware and software, as necessary or, if required, refer to external service providers.
Assist Rykneld Homes employees with fault-An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.
finding relating to their allocated IT equipment and with their understanding of Company hardware and software.
To work collaboratively with team members to test system releases, upgrades, and patches.

Where you'll work

2013 Mill Lane
Wingerworth
Chesterfield
S42 6NG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHESTERFIELD COLLEGE

Your training course

Information communications technician (level 3)

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What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative
Non judgemental
Patience

About this company

Rykneld Homes is responsible for the management, maintenance and improvement of around 7,600 properties and the neighbourhoods in which they are located on behalf of North East Derbyshire District Council.

https://www.rykneldhomes.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential for a full-time position upon completion.

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Hannah Donald

donaldh@chesterfield.ac.uk

07970031397

The reference code for this apprenticeship is VAC1000327390.

Apply now

Closes in 23 days (Sunday 20 July 2025 at 11:59pm)

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