Care Office Administrator Apprentice

Summary

To support the smooth day-to-day running of the domiciliary care office by providing high-quality administrative and clerical support. This apprenticeship offers the opportunity to gain valuable experience in the care sector while working towards a nationally recognised qualification in Business Administration.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Hours to be discussed at interview.

37 hours a week

Start date

Monday 14 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Answer telephone calls and respond to email enquiries in a professional and timely manner
Support with maintaining accurate records of service users and carers
Assist with preparing and updating staff rotas and schedules
File and manage documents, including care plans, compliance records, and training certificates
Help with data entry and updating the care management system
Support recruitment administration (e.g., application tracking, interview bookings)
Ensure confidentiality and data protection is upheld at all times
Provide general office support, such as photocopying, printing, and ordering supplies
Greet visitors and assist with basic front-desk duties
Participate in team meetings and staff training
Undertake tasks as directed by the Registered Manager or Sensor Administrator

What You’ll Learn:

Administrative processes in a regulated care environment
Effective communication with clients, families, carers, and professionals
Use of care sector software systems and scheduling tools
Time management, prioritisation, and customer service skills
Understanding of CQC standards and documentation practices

Requirements:

Essential:

Willingness to learn and work in a busy care setting
Good verbal and written communication skills
Basic IT skills (Microsoft Office, email, typing)
Reliable, punctual, and well-organised
Friendly and professional attitude
Commitment to completing the apprenticeship programme

Desirable:

Previous experience in an office or care environment
GCSEs in English and Maths (Grade 4/C or above) or equivalent

Where you'll work

Waterloo Road
Smethwick
B66 4JS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SANDWELL COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprenticeship training will be delivered by Sandwell College who will support you throughout the programme.

Training will take place in person at your place of work, you will not be requried to attend college (unless there is a requirement for you to retake functional skills).

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4)

Other in:

Maths and English (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

A Domiciliary Care Service Desired Care 4 U is a registered domiciliary care agency that provides additional support to customers with their day-to-day life. We are here to help customers with daily tasks such as personal care, preparing meals, medication support and other activities that allow them to maintain their independence and quality of life. Our experienced caregivers strive to deliver social care to customers in the comfort of their own homes while maintaining their privacy at all times. Being an inclusive agency, we cater to individuals from a variety of racial and cultural backgrounds. Our support services include Learning Disabilities, Physical Impairments and Sensory impairments, older adults, Mental Health, complex needs, Autism and children from the Leaving Care team. We also help with Social, Physical, Domestic and Personal Care. Desired Care 4 U also encourages and facilitates customers to engage with their communities by providing companionship and assistance for outings and social activities. By promoting social interaction and involvement, customers can experience a sense of belonging, leading to a more enriching and fulfilling quality of life.

https://www.desiredcare4u.co.uk/about-us/ (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, there may be opportunities for permanent employment within the business in an administrative or coordinator role.

Ask a question

The contact for this apprenticeship is:

SANDWELL COLLEGE

Gemma Taylor

apprentice@sandwell.ac.uk

0121 667 5018

The reference code for this apprenticeship is VAC1000327362.

Apply now

Closes in 12 days (Monday 7 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents