HR Support Apprenticeship

Summary

To provide effective administrative support to the HR team across a range of HR functions. This includes recruitment, onboarding, training, employee relations, HR systems, and general HR administration, while working towards achieving the Level 3 HR Support Apprenticeship qualification.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

POTENTIAL opportunity for a full-time role upon completion

Training course

HR support (level 3)

Hours

Monday to Friday, 8.00am - 4.00pm.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

1. HR Administration

Assist in maintaining employee records, ensuring accuracy and confidentiality.
Support the preparation of HR documents such as contracts, offer letters, and reference requests.
Help maintain and update the HR information system
Respond to queries from schools in relation to basic HR issues

2. Recruitment & Onboarding

Post job adverts on job boards and trust website.
Support in shortlisting candidates and scheduling interviews.
Support with pre-employment checks and reviewing the Single Central Record
Help with onboarding tasks including preparing induction packs, coordinating induction sessions, and new starter paperwork.

3. Employee Support

Process changes such as promotions, transfers, leavers, etc.
Maintain absence records and support sickness/leave tracking.

4. Training & Development

Assist in coordinating internal and external training.
Maintain training records and help evaluate learning effectiveness.
Support compliance with mandatory training requirements.

5. HR Policies and Procedures

Support communication of HR policies and ensure these are accessible to staff.
Assist in monitoring compliance with Trust procedures.

6. Projects and Continuous Improvement

Participate in HR improvement projects and initiatives.
Assist in gathering data for reports and metrics to support HR planning and decision-making.

Where you'll work

The Barracks
Wakefield Road
Pontefract
WF8 4HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY SKILLS LIMITED

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Training is completely remote. You will have full use of the computers in work to access the live online learning sessions via Zoom as well as the 1-2-1 Zoom sessions with the coach. Training is once every 2 weeks, and you will have time each week to complete the session's tasks.

More training information

City Skills are a highly reputable training provider achieving well above national average achiement rates for the training. You will have online live sessions every 2 weeks for 1.5hrs. You will also have 1-2-1 sessions with your coach once every 8 weeks. As well as being in a remote learning group for all your peers on the programme.

Requirements

Essential qualifications

GCSE in:

English (grade c)
Maths (grade c)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Willingness to learn

Other requirements

DBS screening.

About this company

Multi‑Academy Trust in Pontefract, West Yorkshire, managing 8 schools — 6 primary and 2 secondary — educating around 3,500–3,800 pupils Real Impact: You’ll be contributing to an organisation that relentlessly pursues pupil achievement and social mobility. Development & Mentoring: Access to structured support, personal development time, and career pathways. Collaborative Culture: Part of a trust-wide, supportive community where learning from each other is encouraged. Demonstrated Success: Be part of an ambitious Trust with proven improvements in academic outcomes. Practical Experience: Apprentices are valued and visibly integrated into the Trust, gaining hands-on experience .

https://www.pontefractacademiestrust.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential opportunity for full-time role upon completion.

Ask a question

The contact for this apprenticeship is:

CITY SKILLS LIMITED

Laura Aracher

recruitment@patrust.org.uk

01977232146

The reference code for this apprenticeship is VAC1000327356.

Apply now

Closes in 17 days (Monday 7 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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