Business Administration Apprentice - Customer Service & Billing

E B C GROUP (UK) LTD

HALESOWEN (B63 1ED)

Closes in 10 days (Friday 4 July 2025 at 11:59pm)

Posted on 20 June 2025

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Contents

Summary

This is a fantastic opportunity to begin your career in business administration within a fast-paced and technology-driven environment. You’ll be providing day-to-day administrative support to our Customer Service and Billing team, helping ensure the smooth delivery of services to our clients.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm.

39 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

  • Support the team with all aspects of Sales Order Processing in line with company policy
  • Support the billing team in processing and issuing client invoices accurately and on time
  • Assist with data entry, record-keeping, and document management
  •  Respond to client queries via phone and email in a professional and timely manner
  • Help maintain CRM and billing systems, ensuring data accuracy and up-to-date records
  • Assist with reporting tasks and internal communications
  • Help track contract renewals, service tickets, and subscriptions
  • Undertake general administrative duties including scanning, filing, and preparing documentation
  • Attend training and development sessions as part of the apprenticeship program

What We Offer

  • A structured apprenticeship programme leading to a Level 3 Business Administration qualification
  • Mentoring and support from experienced professionals
  • Real-world experience in a busy, customer-focused tech environment
  • Opportunities to build a long-term career within the company after completion
  • Friendly and supportive working environment
  • Access to internal training and development resources

Where you'll work

221 HAGLEY ROAD
HAYLEY GREEN
HALESOWEN
B63 1ED

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HALESOWEN COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

In addition, the apprentice will be required to attend an online lesson once a month, to work towards their Business Administration Standard.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Analytical skills

About this company

We are a UK-based Managed Services Provider (MSP), delivering high-quality IT support, cloud infrastructure, and technology solutions to a diverse range of clients. We pride ourselves on delivering exceptional customer service and maintaining strong, long-term client relationships. As we continue to grow, we're looking for a motivated and detail-oriented Business Administration Apprentice to support our Customer Service and Billing team.

After this apprenticeship

There is the potential for a permanent position on completion of this apprenticeship, for the succesful candidate.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC1000327291.

Apply now

Closes in 10 days (Friday 4 July 2025 at 11:59pm)

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