Level 3 HR Apprenticeship

Summary

We are seeking a highly motivated and enthusiastic individual to join our team as an HR apprentice. The successful candidate will have the opportunity to work alongside experienced HR professionals, gaining valuable skills and knowledge in all aspects of human resources management.

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

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Training course

HR support (level 3)

Hours

Monday - Friday, 9.00am - 5:30pm with a one-hour break.

30 hours a week

Start date

Monday 14 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Providing administrative support to the HR team
Assisting with recruitment of staff
Making sure that staff files are compliant with regulatory bodies (CQC and Local Authority) standards
Helping to develop and implement HR policies and procedures
Managing staff holiday
Maintaining accurate and up-to-date records and databases
Providing excellent customer service to employees and management
Supporting the Registered Manager in arranging and conducting investigations, including grievances and disciplinary

Where you'll work

3rd Floor
Headgate Corner
6-10 Headgate
Colchester
CO3 3BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COLCHESTER INSTITUTE

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

The apprentice will be working towards the HR Support Level 3 Apprenticeship Standard
Monthly classroom attendance at Colchester Institute (Colchester Campus)

Requirements

Essential qualifications

GCSE in:

maths and English (grade 9-3/A*-D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

About this company

Stivic Care Services LTD is a trusted provider of home care services that is registered with Care Quality Commission. Our mission is to provide compassionate, high-quality home care that empowers individuals to live with dignity, independence, and a sense of well-being. We aspire to set the standard for home care by continuously improving our services, embracing new technologies, and ensuring that every client feels valued, respected, and cared for. Our office is located about 5 minutes’ walk from Colchester Town Centre – close to public transport and local amenities.

https://stiviccareservices.co.uk/ (opens in new tab)

Company benefits

Pension scheme after qualifying period, in-house career progression, opportunity to attend fully sponsored training, Blue Light Card, competitive salary/benefits package at the completion of apprenticeship, a supportive and collaborative environment.

After this apprenticeship

We are hoping that upon successful completion the apprentice will be promoted within HR at Stivic Care Services
Sponsor the staff on any identified training that will support career progression as long as they are working for the organisation

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

The reference code for this apprenticeship is VAC1000327263.

Apply now

Closes in 14 days (Friday 11 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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