Customer Safety Administration Apprentice

Summary

Here at Great Places, we will support you to gain your apprenticeship and provide you with lots of additional training and development opportunities and enable you to participate in a range of projects to enhance the skills you develop.

Wage

£20,334 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, working either 8.00am to 4.00pm or 9.00am to 5.00pm. Will be discussed on interview.

35 hours a week

Start date

Tuesday 2 September 2025

Duration

1 year 6 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You’ll be joining our Customer Safety team as an Administration Apprentice, supporting the delivery of compliance and safety programmes that keep our customers safe. This role offers hands-on experience across our key compliance areas Gas, Electrical, Water Hygiene, Fire, Asbestos, and Lifts, collective known as "The Big 6.” You’ll work alongside experienced professionals, learning how we manage safety contracts, analyse data, and support projects across our homes.

What you will be doing (with support & training):

Providing administrative support to Strategic Managers, Contract Delivery Officers, and Technical Officers across the Big 6 compliance areas
Helping co-ordinate contractor activity including appointment bookings, letter generation, and follow-ups
Updating internal systems and databases such as our CRM QL, SharePoint, and compliance trackers with key contract, customer and safety data
Supporting with meeting organisation, agenda setting, and minute-taking
Assisting in the preparation and distribution of reports, presentations, and compliance packs
Handling day-to-day queries from internal teams and external partners in a professional and helpful manner
Supporting access coordination, scheduling, and customer liaison activities
Helping to maintain accurate digital records for audits, certifications, and safety documentation
Participating in team meetings, site visits, and project activity across the department
Reflecting on your learning and completing all apprenticeship-related assignments and activities

Where you'll work

2A Derwent Avenue
Manchester
M21 7QS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SALFORD CITY COLLEGE

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
Functional skills in maths and English level 2, if required
Internal and external training opportunities

More training information

A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development
Full equipment to help you perform best at your role
Dedicated time each week for studying and learning
Mentorship and line management from senior professionals
A warm, inclusive team where your ideas and growth matter
Opportunities to shadow across the business and contribute to the social housing sector
Access to our Growing Greatness talent programme including workshops, networks, and development activities
Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress

Requirements

Desirable qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

All of our colleagues need to demonstrate commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.

About this company

Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities, which would not be achievable without the great people in Great Places’ workforce. Whilst social purpose is very much at the core of what we do, we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.

https://www.greatplaces.org.uk/ (opens in new tab)

Company benefits

Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Here at Great Places Housing group we are passionate to support your career development and will provide the successful individual with a range of skills and experience to develop a strong career within social housing.

Ask a question

The contact for this apprenticeship is:

Great Places Housing Group

Ste Molyneux

learninganddevelopment@greatplaces.org.uk

The reference code for this apprenticeship is VAC1000327250.

Apply now

Closes on Thursday 31 July 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

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