ICT level 3 Apprentice

Summary

As an IT Support Technician, you’ll enjoy a varied and rewarding role where no two days are the same. You’ll receive ongoing training, develop valuable skills, and contribute to a supportive team that values growth, collaboration, and innovation.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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Training course

IT solutions technician (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To support all staff and students in the use of information technology
To spend time in the community of schools to help maintain the ICT equipment
To respond to ‘call outs’ from staff or from the community within the school
To carry out basic electrical testing of computer and audio-visual equipment in accordance with Health & Safety requirements
To carry out routine maintenance and repair of computer and audio-visual equipment, including replacement of consumables and cleaning
To help with the installation of computers, peripherals and software
To assist with the training of staff in the use of ICT
To respond positively to changes in ICT development for the benefit of the school
To help maintain internet facilities and other learning technology for curriculum use
To produce and present support materials for staff and students
To assist the ICT technician
To help administer cloud-based platforms
To assist with technical elements of themed/special days and events such as school shows and sports day
Promote and safeguard the welfare of children and young persons you are responsible for or come into contact with
Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection reporting all concerns to an appropriate person
Be aware of, support and ensure equal opportunities for all
Contribute to the overall ethos/work/aims of the school
Appreciate and support the role of other professionals
Attend and participate in relevant meetings as required
Participate in training and other learning activities and performance development as required
Assist with pupil needs as appropriate during the working hours

Where you'll work

Sutton School
Scotts Green Close
Dudley
DY1 2DU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

QA LIMITED

Your training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

At work.

Requirements

Essential qualifications

GCSE in:

3 Subjects (grade grades 4+ (A-C) in any subject)
English (grade grades 3+ (D or above))
Maths (grade grades 3+ (D or above))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Sutton School is a purpose-built special school for pupils aged 11-16. Situated towards the centre of Dudley borough, the school caters for approximately 190 pupils with a range of needs in relation to ‘communication and interaction’ and ‘cognition and learning’. Our vision is to create an extraordinary learning environment where every member of our school community has the chance to flourish, achieving their true potential and pursuing their ambitions with confidence. Central to this vision is our mission of “Safe, Happy, Learning Towards Independence.” We believe that a broad, balanced curriculum tailored to each pupil’s unique needs, including access to the National Curriculum, is vital in unlocking their full potential. In our school, we foster a stimulating and challenging atmosphere that also provides unwavering support, security, and care. Every pupil is valued for their individuality and talents, and we strive to nurture and encourage them to reach new heights. Through positive recognition and a belief in their capabilities, we empower our pupils to embrace their own learning journey, guiding them towards independence and self-discovery. Together, we create a community where safe, happy learning fuels the realisation of dreams and fosters a lifelong love for knowledge and growth.

After this apprenticeship

Career as an IT Technician.

Ask a question

The contact for this apprenticeship is:

Sutton School

Julie OShaughnessy

The reference code for this apprenticeship is VAC1000327241.

Apply now

Closes in 12 days (Thursday 3 July 2025)

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