Sales Support Business Administration Apprenticeship

Summary

This is a great opportunity to work for a friendly and supportive employer based in Erdington, Birmingham. This is a varied office based role with scope to develop office based skills, knowledge and behaviours with this apprenticeship opportunity. The company aim to provide the successful candidate with long-term career opportunities in future.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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The company will review pay at milestones throughout the apprenticeship programme

Training course

Business administrator (level 3)

Hours

9am to 5pm Monday to Friday.

37 hours 30 minutes a week

Start date

Tuesday 22 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities will include:

Assisting the new and used vehicle sales teams with day-to-day operations such as vehicle pricing and information display boards.
Handling telephone calls and assisting customers with basic-level enquiries.
Ensuring the forecourt and sales offices are maintained to a presentable and high standard for visitors.
Receiving comprehensive training and opportunities for further development.
Ideal role for individuals considering a career in sales, providing a solid foundation in sales support and customer service.

Where you'll work

Tyburn Road
B24 9RX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Teaching and learning the skills, knowledge and behaviours within Business Administration.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4 / C or above)
English (grade 4 / C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
Number skills
Organisation skills

Other requirements

Have you checked suitability of the location, hours, pay and duration before applying?

About this company

Van Hire Company

After this apprenticeship

The Sales Support Administration Apprenticeship offers promising future prospects, including:

Long-term career opportunities within the company provide stability and growth.
Potential for career advancement and promotion in the sales and administration field.
Development of valuable skills and knowledge applicable to various industries, enhancing employability.

Ask a question

The contact for this apprenticeship is: