Customer Service Apprentice (Level 2) - Salary £15,500 to £17,000
LONGSTAFFES FLOORING LIMITED
LIVERPOOL (L9 7AN)
Closes in 18 days (Tuesday 8 July 2025)
Posted on 20 June 2025
Contents
Summary
As an apprentice at Longstaffes, you'll gain hands-on experience in supporting the management of the business and key aspects of how they meet customer's needs. There will be a wide variety of development and growth opportunities throughout the apprenticeship and beyond.
- Wage
-
£15,500 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Saturday
(Saturday is a mandatory working day, and you will have a non-working weekday)
Shifts to be confirmed
35 hours a week
- Start date
-
Friday 1 August 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities:
- Customer support
- Sales/ Order processing
- Invoice producing and following up
- Support management team with customer and colleague tasks
- First point of contact for in-person interactions, calls and emails
- Contribute to the marketing of the business via social media channels, including the production of new adverts and responding to messages and texts that come as a result
- Overall, support the successful running and growth of the company, which will in turn create more opportunities for the growth & development
Company Benefits:
- Free on-site staff parking
- Pension and bonus scheme
Where you'll work
UNIT 2-3 BROOKFIELD DRIVE
AINTREE
LIVERPOOL
L9 7AN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DAMAR LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2 apprenticeship standard
Requirements
Essential qualifications
GCSE in:
5 x including English and maths (grade 9-4/A*-C or above)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Initiative
Other requirements
Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.
About this company
At Longstaffes Flooring Limited, they pride themselves on delivering quality flooring solutions to homes, businesses and the wider community. With 70 years' experience helping people upgrade the spaces they love, this family-run business is built on a passion for helping people realise their goals. Longstaffes Flooring Limited specialise in a wide range of flooring products & services
After this apprenticeship
- Longstaffes believe in investing in the next generation of skilled workers
- Offering the opportunity to learn, grow, and build a rewarding career
- Join the team and become part of a company that values customer-focus, hard work, excellence, and has a lot of fun along the way
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
sabina.adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC1000327230.
Apply now
Closes in 18 days (Tuesday 8 July 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.