Business Office Administrator Apprenticeship

Summary

This is an exciting opportunity for an outgoing individual with excellent customer service skills to join our growing business in a small friendly team at our depot in Skipton. You will be in our busy office, learning from experienced staff, who will encourage you to develop and grow, whilst working towards a Level 3 Business Admin Qualification.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 10.00am - 6.00pm with 1-hour for lunch

35 hours a week

Start date

Monday 4 August 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

For this role, you need to be a team player and able to work in a busy environment. It’s a busy transport office.. you'll be dealing with our drivers who are out on the road, as well as liaising with other depots in the network.

Our customers are our priority, excellent customer service is a must!

You will be responsible for dealing with the day-to-day administration tasks for the business.

You will get the opportunity to learn and develop your business and customer service skills under the guidance of the small team who have a lot of experience and knowledge to share. As you progress, you will be given more responsibility and you will have the opportunity to work towards a full-time position at the end of your apprenticeship.

After training, the role will include:

General administrative duties such as data input and customer returns
Dealing with depot emails
Answering the telephone and dealing with enquiries
Daily use of our transport systems
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation that are relevant to your post, to meet the overall business objectives.

Where you'll work

Enterprise Way
Airedale Business Centre
Skipton
BD23 2FJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator apprenticeship standard
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio

Requirements

Desirable qualifications

GCSE in:

maths & English (grade 5/ C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative

Other requirements

All training will be completed within the workplace. This post may close early if sufficient applications are received so please apply early to avoid disappointment. Excellent transport links, a short journey from Skipton bus station.

About this company

Based in Skipton since 1987, Euro-Tran Despatch is a service-driven, environmentally-conscious business with a reputation for service that is second to none. We are a friendly local company, employing local people and supporting the local economy. Euro-Tran remains proud of its association with Skipton and the Yorkshire Dales. From our Airedale Business Park Depots, we continue to support over 300 Aire Valley clients, having done so for over 30 years. We offer a full range of services: whether you need to send a mailpack, a courier pack, packages or pallets or even an item sold on e-Bay, we will be pleased to help. We can also provide storage and offer a Picking Operation for your goods. The Environment remains at the forefront of our operations, and we make every effort to minimise our carbon footprint to ensure our business does not impact the beauty of the Dales. In addition to our rigid Environmental Policy, we offer a Dales drop-in service to larger carriers, hauliers, and businesses for those last-leg deliveries into the Dales. By grouping such deliveries into our Skipton depot, we help minimise heavy vehicle activity along the fragile Dales lanes. Our parcel network, APC Overnight, is the largest UK network. Like Euro-Tran, APC is service-driven and is recognised year-on-year in the Triangle Express Parcels Survey (the industry “Bible”), achieving consistently better client feedback than its global peers.

https://euro-tran.co.uk/ (opens in new tab)

After this apprenticeship

Great prospects for progression to a full-time position for the right candidate

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC1000327220.

Apply now

Closes in 29 days (Sunday 20 July 2025 at 11:59pm)

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