Business Admin Apprentice

Summary

Working with the Practice Manager, we need someone to support the team and organise the day-to-day therapy needs plus help with book-keeping and all kinds of administrative tasks. We are looking for someone that is good with people, pro-active, a quick learner and comfortable working with different online systems.

Wage

£16,575 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm.

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Administration

Scan and file patient letters, assessment forms and other documents
Keep patient files up to date following changes in circumstances
File documentation in line with GDPR retention periods and update the Practice Management System accordingly
Assist with maintenance of policies for Private Practice Insurance, Professional Indemnity Insurance and ICO registration
Help the team to maintain up to date records of HCPC/ CSP registration etc.
Keep up to date therapist profiles for sharing with our referrers
Maintain up to date templates for use by the therapists

Audit

Audit staff diary activity to ensure treatment notes are written correctly and on time
Communicate with staff in a timely and professional manner any queries on their diary sheets and the necessary action required

Book-keeping

Audit diary activity to ensure correct stock codes are used and correct recording of cancellations
Help to generate and send monthly invoices
Match payment receipts and update payment information on Patient Management system
Pursue outstanding invoices in a professional and timely manner
Import purchase invoices/expense receipts in Accounting system and match against bank transactions, categorising accordingly.

Resources

Help to problem solve issues relating to the day-to-day delivery of a service, facilities, and/or equipment
Schedule services for equipment as needed i.e. hoists, plinths etc
Support staff with minor IT issues

Where you'll work

14 ROBIN ROAD
BURY
BL9 5QP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURY COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Standard.

College attendance is required monthly for group sessions.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience
Physical fitness

Other requirements

Given the nature of our business and clients, we need someone who has a mature attitude that can handle sensitive situations with care and consideration. Plus we need someone who is: • Confident at speaking to people and working as a team. • Enthusiastic with positive attitude • A quick learner plus not afraid to ask for help if needed

About this company

Summerseat Physiotherapy is a specialist complex injury physiotherapy clinic. Established in 2014, the team of specialist physiotherapists treat adults and children with brain and spinal injuries as well as other neurological conditions.

https://summerseatphysiotherapy.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There may be an opportunity for employment and career progression upon successful completion of the apprenticeship.

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