Apprentice Receptionist & General Administrator

Summary

This role is at Kinvara Private Hospital, a state-of-the-art private hospital based in Rotherham. The hospital provides a number of surgical and medical services. Be part of a team providing an efficient reception and administrative service to colleagues, patients and visitors. Candidates must be over 18 to apply due to insurance reasons.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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May increase to national minimum wage for persons age – depending on progress

Training course

Business administrator (level 3)

Hours

Shift pattern is 7.15am 3.15pm, 9.00am - 5.00pm or 12.00pm - 8.00pm, Monday to Friday plus every other Saturday, 7.00am - 12.30pm.

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Serve patients and visitors by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcome patients and visitors in person or on the telephone, and answering or referring inquiries.
Optimise patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Protect patients’ rights by maintaining confidentiality of medical and personal information.
Maintain operations by following policies and procedures, reporting needed changes.
Contribute to team effort by accomplishing related results as needed.
To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries
Scanning and filing of documents
Processing of emails
Assisting the team and Manager with day to day duties

Where you'll work

2 CLIFTON LANE
ROTHERHAM
SOUTH YORKSHIRE
S65 2AJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RNN GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be enrolled at Rotherham College; giving you the training and support you need to become an all-rounded and qualified administrator. You would have regular tutor sessions and constant access to support both face to face and on line classes.

You will undertake The Level 3 Business Administration apprenticeship standard. 

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C / 9-4)

Other in:

Maths & English (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Friendly and approachable
Good telephone manner

Other requirements

This is a successful business with a fantastic reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive team member. The successful candidate may be require to undertake a full DBS check.

About this company

Kinvara Private Hospital is a state-of-the-art private hospital based in Rotherham, South Yorkshire. The hospital provides a number of surgical and medical services and is also a Centre of Excellence for lipoedema surgery. Kinvara’s Philosophy Treat all patients with dignity and respect. Only use treatments that have a proven track record. Ensure treatment protocols are simple and transparent. Provide individualised treatment plans that address all the patient’s needs. Strive for high patient-satisfaction. Continually audit results in order to improve our standard of care.

https://kinvarahospital.co.uk/ (opens in new tab)

After this apprenticeship

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Ask a question

The contact for this apprenticeship is:

RNN GROUP

lorraine

lorraine.savage@rnngroup.ac.uk

07719919356

The reference code for this apprenticeship is VAC1000327167.

Apply now

Closes in 29 days (Saturday 19 July 2025 at 11:59pm)

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