Business Administrator Apprentice

Summary

Our Safeguarding Unit presents this exciting early career pathway for a Business Administrator Apprentice. We offer a permanent contract of employment, minimum salary of £24,309 before tax, and an extensive reward benefits package. This apprenticeship enables a chance to develop the skills and knowledge to become a Business Support Assistant.

Wage

£24,309 a year

Check minimum wage rates (opens in new tab)

Starting salary £24,309 includes local living wage. This salary is gross annual.

Training course

Business administrator (level 3)

Hours

Monday to Friday. Start and Finish time can be discussed at interview.

37 hours a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Apprentice will with appropriate support and supervision of:

Action & Meeting Management:

Minute-taking with precision
Capture decisions, actions and deadlines in fast-paced meetings (core and ad-hoc)

Action Tracker Ownership:

Maintain a live log of agreed actions, responsible parties, deadlines
Proactively chase updates ahead of meetings

Pre - Meeting briefs:

Circulate pending actions/updates to stakeholders to drive accountability

Data & Reporting:

Input to and update contexts of concern, and service user data bases ensuring that the accuracy and integrity of the information is maintained
Retrieve and extract data in the form of summary reports, excel spreadsheets or word documents so that managers and external organisations and agencies that can be assisted in their decision making to enable them to control budgets, reconcile records and manage projects in accordance with financial regulations
Respond to enquiries from all partner agencies, including schools, promptly and accurately including referring enquiries to the CS Coordinator or the CS Manager ensuring that communication standards are met and maintained
End-to-End Training/Meetings Coordination. Logistic mastery: Book venues in council buildings, set up hybrid/online sessions(Teams links) manage invites, and trouble shoot tech hiccups. Engagement & Promotion. Design flyers, and chase attendance to maximize uptake. Feedback Loop. Collate feedback for team actions Resource hub. Maintain an up to date library of training handouts for easy partner access
Provide general administrative support including photocopying, filling, scanning, minute taking, developing and utilising standard letters and pre-formatted documents, PowerPoint presentations and reception duties to ensure the efficient and effective delivery of supports to ensure service needs are met and business levels maintained
Organise and assist in service and business process reviews and projects to ensure managers are supported in their planning to implement, streamlined, cost effective services.
Undertake activities connected with supporting the work of the team ensuring they are properly operated to achieve optimum efficiency and effectiveness

Not with standing the detail in this Job Role Profile, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job.

Where you'll work

This role is “Fully Agile” workers work from a home base with occasional visits to a Council office. You’ll own your schedule, work primarily from home with autonomy to structure your day, attend in person meetings, supervision, training sessions and collaboration days at the Portal in Ellesmere Port. During induction period, it would be intended to have more face to face meetings in the office. Further details can be discuss at interview.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The Business Apprentice is a key role within the Council’s contextual safeguarding unit which resides in the Children and Family service part of the wider Health & Wellbeing Directorate
This apprentice role offers the opportunity to develop valuable experience of working within a busy children’s safeguarding unit environment and acquire the skills and knowledge to become a Business Support Assistant
This apprenticeship will have a line manager, workplace mentor, inclusive employment manager and a dedicated apprentice programme tutor
On successful completion of the Level 3 Business Administrator Apprenticeship Standard, and review of performance, the post holder will progress to the substantive post of Business Support Assistant
This role is “Fully Agile” workers work from a home base with occasional visits to a Council office. You’ll own your schedule, work primarily from home with autonomy to structure your day, attend in person meetings, supervision, training sessions and collaboration days at the Portal in Ellesmere Port. Many services and customers span across the Borough and therefore you may be required to work at any location in Cheshire West and Chester
The Level 3 Apprenticeship qualification has a flexible delivery learning model, online via Microsoft Teams combined with face-to-face learning and observations in the workplace

Requirements

Desirable qualifications

GCSE in:

English (grade 9-4 C-A*)
Maths (grade 9-4 C-A*)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Not every candidate will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! We’re always looking to improve our diversity within our teams services, we would welcome applications from underrepresented groups.

About this company

Play your part towards a stronger future at Cheshire West and Chester Council. We believe a stronger future where we all play our part in thriving, caring and sustainable communities. Grow your career, make a difference at Cheshire West and Chester Council. We pride ourselves and doing things differently. Our Council provides vital services which touch all aspects of people’s lives every day. We are driven by doing things differently, working on a wide variety of exciting change programmes to tackle challenges across our borough. With almost 3,500 employees, we are responsible for well known services such as , museums, libraries, environment operations, transport and highways, social care, schools, housing, planning and waste collection, but there is much more to what we do such as supporting businesses, registering births, and marriages, pest control , supporting careers in finance, legal, data and more!

https://www.cwcrecruitment.co.uk/ (opens in new tab)

Company benefits

You’ll have up to 31 days annual leave each year. Even more flexibility is offered with the option to purchase more annual leave. Great discounts at a variety of retail and leisure outlets for shopping, travel, holidays and cinema tickets.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of the Level 3 Business Administrator Apprenticeship Standard the post holder will progress to the substantive post of Business Support Assistant, this will include an increase in salary

Ask a question

The contact for this apprenticeship is: