Business Administration Apprentice

Summary

Are you interested in learning and developing a career in transport? This would be a fantastic opportunity for you to learn the role from the bottom up, no previous experience or knowledge is necessary. The employer will provide training on all tasks, and you will be fully supported in a busy and varied role within a progressive business.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 09.00 - 17:30. 37.5 hours per week.

37 hours 30 minutes a week

Start date

Tuesday 2 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Morning brief of drivers to include pallet checks and reporting via Hazchem and Palletline – also updating our TMS once communicated
Pallet checks via 2-way radio with warehouse staff and drivers during morning and afternoon load out
Monitoring timed deliveries / driver performance using TMS systems and reporting back to customers any failures
Complete bookings in for both Hazchem and Palletline customers – advise customers, update TMS, adjust financials
Print off pallet labels for drivers return
Monitor, respond and action all messages / Hazchem and Palletline
Any collection requests for our Merrington lane site – email Merrington Lane, print labels via PDF and forward via email to Merrington Lane
Monitor high risk customers that are on ‘intensive care’ and report any issues AM daily
Assist with phone calls, initially answering and forwarding until processes understood (4 weeks max)

Driver debrief, end of shift – check paperwork for signatures and any returns, defect free, keys returned and PDA clear of jobs. Also check with ops team that they’re not required to go back out!

Where you'll work

Stiller Warehousing Ridgeway
Aycliffe Business Park
Newton Aycliffe
County Durham
DL5 6SP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ITEC NORTH EAST LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Initiative

Other requirements

This role will involve working in a transport and logistics environment, initiative, problem solving and ability to learn new systems are key skills that will be required.

About this company

STILLER are a transport and logistics business located in Newton Aycliffe. As an award-winning, family-owned business, they specialise in the transport and storage of palletised goods, working with businesses of all sizes across the country to provide flexible storage and transport solutions for a range of goods.

Company benefits

• Gain valuable experience. • Work alongside experienced professionals in a supportive environment. • Opportunity for career progression within the company.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This exciting role offers a range of progression opportunities within the company and externally. The level 3 qualification can open doors to higher level qualifications, other administrative roles, business development roles and promotions within the transport company.

Ask a question

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